Survey and changes after the first year of 1stfans

Going into our second year of 1stfans, Shelley and I wanted to do a survey to see how members felt about the first year of the program. We knew that we’d hear a variety of responses based on how people used their membership, but we were determined to see if we could identify any trends that we could use to make changes to the program. Below are a few things we learned from the 35 folks that responded to the open-ended survey we sent a couple weeks ago, as well as two changes that we’re definitely going to make for year two of 1stfans.

Concept

The most positive thing we heard from the survey was that people enjoy 1stfans as an idea. Whether that sentiment followed several sentences about taking part in the meetups and interacting online, or whether it came as a consolation. Erin from Texas wrote, “I don’t know how useful my feedback will be – since I became a member primarily because I think what you’re doing rocks – and not because I expected to take advantage of the benefits (as I live more than 1000 miles from the Museum).”

It seems like many 1stfans joined to demonstrate their gratitude that a Museum had created a membership program that was catered to how they interact with museums today. On the other end of the geographic spectrum, one local wrote, “Already a museum member, I joined 1stfans because I love that my local art institution is so forward thinking about the concept of a virtual membership and I have definitely gotten my $20 worth.” One person who wasn’t entirely pleased with their experience wrote, “I don’t think I’ve gotten what I thought I would out of my $20 membership fee so far, although I’m not so sure exactly what I was expecting.  I am glad to support the museum nonetheless.”

Meetups

We heard a variety of feedback about our meetups at Target First Saturday. Most enjoyed them, although some thought they were too early in the evening, while others thought they were just the right time and length to allow them to participate in the other events. For those that came regularly, the in-person aspect of the membership is what they appreciated, not the online benefits. Mike wrote, “While I never made use of the electronic networking opportunities (blogs, twitter, facebook, etc.), I enjoyed interacting with others at the events and thought that the event composition was great. It was fun to hear about both the creative and technical aspects of art and the museum.”

The “action item” that came out of the feedback from the meetups concerned bringing guests. Most didn’t come alone, and felt bad making their friends sign up for 1stfans if they knew they probably wouldn’t be back to First Saturday anytime soon. Chris brought up a good point, writing, “…if each member can bring a guest to a 1st Fans Meetup, then you would have an excellent chance of dramatically increasing your membership, since it’s hard to get a good idea of what 1st Fans Meetups are all about without actually attending one.” So from now on, we’ll allow one guest to attend 1stfans meetups at select First Saturday events. We’ll announce in the invite whether guests will be allowed.

Communication

We found that communication was something a lot of people talked about. That makes sense intuitively, given that communication in 1stfans is a la carte and based on how many of the social networks you are on. If you’re on facebook, twitter, and flickr frequently, you’ll probably get most of what we put out there. Three folks mentioned the Twitter Art Feed as being confusing or out of context. One person wrote, “I’ve had a hard time getting regular twitter updates. It seems like I’m always missing them and forget to check back, so I don’t always catch them.” Another wrote, “Because I am an on again off again twitter user, I would love an email every time there is a new artist with a short bio and a description of the project to remind me to check my twitter.” Most people recognize that they won’t love every Twitter Art Feed project, but it’s still our responsibility to ensure that the word gets out.

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