As I mentioned in my previous post about mapping our digital landscape, we’re not letting the lack of CRM completely get us down. We have…
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“Celebrate Pride Month! Our team of friendly experts guide you on a tour of LGBTQ+ artists and themes throughout the Museum via text message, chatting…
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In my last post, I posited that although we don’t have a CRM, we are gathering data in the ways we can to help inform…
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One of my personal and professional goals for the Visitor Experience and Engagement department is to make more data-driven decisions. We’ve written A LOT about…
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I ended my last post with a brief exploration of what people are asking about via ASK. I was particularly interested in going beyond the…
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I will admit, I’m a little embarrassed that it’s been more than a year since our last post. Rest assured, while we may have been…
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For the majority of this project, we have been fixated on use rate. After all, it’s easy to track and is a very clear measurement…
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In my last post I wrote about our process for deciding which collection highlights to include in ASK’s new self-guided tour, titled Highlights and Hidden Gems….
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If you’ve been following our posts lately, you’ve noticed our tech team has been doing some amazing behind-the-scenes work in anticipation of our Android launch…
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As summer draws to a close, so does our testing for the location of our ASK team. You may remember the results from our earlier testing in…
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If you think about it, building a project is fairly straightforward. It’s a one way street of sorts; a controlled process with steps involved, tests we can run, and timelines…
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We are excited to announce that the Brooklyn based design firm, SITU Studio, will be working with us to create a new, more friendly and…
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By and large, most software in the world is made to a spec enshrined into immutability, then interpreted differently by various parts of the teams…
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“Three Simple Truths” from The Agile Samurai by Jonathan Rasmussen: 1. It is impossible to gather all the requirements at the beginning of a project….
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If you’ve been reading the blog lately you know we’ve been taking stock of our digital efforts and making considerable changes. I’ve been discussing what’s not…
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As Sara mentioned in her previous posts, we’ve been careful in this project to let visitor need pave the way toward an idea. It was…
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A series of internal meetings got us set on the path for this project, but we wanted to test it with our visitors. To do…
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As Shelley introduced in her last post, we have the very ambitious goal of overhauling our visitor experience through an initiative funded by Bloomberg Philanthropies…
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We are incredibly excited that Bloomberg Philanthropies has funded a three-year initiative as part of Bloomberg Connects and it gives us the opportunity to significantly improve…
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