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Operations Manager—Operations

(Full-time, permanent, non-union position)

Requirements/Qualifications: To perform this job successfully, the individual must be able to perform each essential function satisfactorily. These are representative of the knowledge, skills, and/or abilities required:

  • Minimum of 10 years of experience in progressively responsible roles in museum operations, or a comparable combination of experience and substantial knowledge of art museums, facilities, and building systems
  • Bachelor’s degree
  • Possession of a NYFD-Refrigeration Machine Operators License
  • Possession of a Low Pressure Boiler Certificate and knowledge of low-pressure boilers, pumps, plumbing, and standpipe/sprinkler-related systems
  • Proven skill in leading by example; supervising and training staff; and effectively improving staff performance, as well as adapting workflows and procedures to improve efficiency, collaboration, and service
  • Demonstrated ability to prioritize and manage time, multitask, take initiative, and meet deadlines in a fast-paced environment with frequently changing and conflicting deadlines
  • Ability to converse technically and negotiate with, as well as direct and supervise work of, a wide range of vendors, including engineers and technicians, regarding museum systems and operations
  • Ability to work productively and collaboratively with all levels of management and support staff, and maintain highly professional and positive attitude in a dynamic and creative setting
  • Strong organizational ability, analytical skills, and attention to detail
  • Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations and matters
  • Availability to work nights, weekends, and holidays, as needed, and to respond to emergency situations on an “on call” basis

Responsibilities: The Operations Manager assists the Vice Director of Operations in:

  • Elevating and maintaining a high standard of professionalism and excellence in overseeing, managing, and coordinating all aspects of Museum operations, including but not limited to Security and Safety personnel, custodial and maintenance personnel, engineering and trade personnel (Carpenters, Electricians, Painters), and audio visual technicians
  • Dealing with low-pressure boilers, pumps, plumbing, and standpipe/sprinkler-related mechanical systems
  • Supervising the shipping and receiving department and mail services
  • Ensuring that scheduling of all Museum activities and building functions is smoothly integrated and coordinated among various departments
  • Liaising with our parking lot vendor and food service provider
  • Attending walkthrough meetings with the caterer and party planners in order to facilitate the use of Museum spaces for special events and private receptions
  • Serving as manager on duty (MOD) during events, including off-hour events
  • Other duties, as assigned

Work schedule: Five days per week, as scheduled, including weekend and night work

To apply: Send your cover letter and résumé to job.operations.manager@brooklynmuseum.org.

Editorial Assistant, Website Maintenance (P/T)—Publications and Editorial Services

(Part-time, permanent, non-union position)

Requirements:

  • Bachelor’s degree in the humanities or in technology
  • Excellent skills in traditional proofreading and copyediting
  • Familiarity with The Chicago Manual of Style
  • Experience and comfort with website content management systems and related platforms, including basic website structure and terminology, image uploading, and web-specific styling issues
  • Flexibility in learning about, testing, and troubleshooting new platforms or publishing tools that may arise
  • Familiarity with basic HTML
  • Ability to work independently, budget time effectively, pursue and track many projects simultaneously, and meet agreed-upon deadlines
  • Ability to quickly change course, when needed, for time-sensitive projects

Responsibilities:

  • Supports the work of staff web editor(s) in maintaining the Museum’s site
  • Uploads and implements new content, revisions, and corrections throughout the site using CMS and upload tools furnished by the Technology department
  • Copyedits, codes, and formats new web texts and webpages
  • Participates in selecting of images for the site, requesting and approving image sizings from the Design department
  • Proofreads test versions of new or corrected webpages before they go live and helps circulate test pages to staff contributors for their review and approval
  • Proofreads non-website materials as needed and as time allows, including press releases, email campaigns, and exhibition labels
  • Maintains and enforces the site’s editorial consistency in matters of house style and helps devise appropriate editorial style and format for any new subject areas added to the site
  • Assists with tracking and managing the workflow of texts and images submitted by other departments for the website
  • Supports the website’s ongoing migration to new technologies, which may require implementing site-wide changes
  • Assists in long-range projects to input and publish a range of data sets to the site
  • Offers suggestions for improving efficiency in handling a large volume of website update requests from departments throughout the Museum
  • Instructs (on an ad hoc basis) staff in other departments on the process for placing editorial content on the website
  • Consults with the Technology department as needed
  • Performs other editorial and maintenance-related tasks, as assigned

Work schedule: 21 hours per week (part-time)

Reports to: Head of Publications and Editorial Services

Starting date: As soon as possible

To apply: Send your cover letter and résumé to job.editorial.asst@brooklynmuseum.org. Only candidates selected for interviews will be contacted. No phone calls, please.

Backend Developer—Technology

The Technology department at the Brooklyn Museum seeks a Backend Developer to join our team and help manage our web presence. You’ll be working with a small team on a variety of web, mobile, and infrastructure projects related to art, community engagement, visitor experience, and open access. Primary projects include the ongoing online publication of over 95,000 object records and related images in our collection, an accessible public API and engaging web presence, an internal editorial system, and the backend of our mobile app ASK.

As a small team, we work across disciplines and support each other. Accordingly, qualified candidates must possess a broad range of skills for maintaining and improving our AWS-based infrastructure to keep the things we build on top of it running. Our systems primarily run on Linux, PHP, MySQL, NGINX, and Git, but we do integrate with some Windows-based servers and occasionally dabble in SQL Server or Visual Studio.

We have adopted a number of Agile practices in our development process in order to adapt to the fast-evolving nature of our projects, and we’re looking for someone who thrives using this methodology.

Requirements: Here’s what we’re after:

  • experience writing testable code in a dynamic, object-oriented language such as PHP, Ruby, or Python;
  • SQL programming and relational data modeling knowledge;
  • experience with installing, configuring, and securing web servers such as Apache or NGINX;
  • experience maintaining Linux (Debian/Ubuntu) systems;
  • experience with UNIX command-line programming;
  • experience with API integration;
  • experience monitoring, logging, and reporting systems and applications;
  • experience managing backups and restores of servers and applications;
  • familiarity with AWS;.
  • familiarity with configuring CMS systems such as ExpressionEngine or Craft CMS;
  • familiarity with Windows development;
  • familiarity with client-side programming and web development; and
  • a belief in testing code.

We might lack fancy furniture and ping-pong tables, but our offices are located in a nineteenth-century neoclassical monument and share a space with priceless art, so we're okay with that. This is a fast-paced but fun environment that we balance by keeping a commitment to a 35-hour work week. This position does not include telecommuting or relocation; qualified candidates must be able to commute daily to the Brooklyn Museum. No recruiters, please.

To apply: Send your résumé, cover letter, and salary requirements to job.backend@brooklynmuseum.org. Include your cover letter in the body of the email and attach your résumé.

Web Developer—Technology

The Technology department at the Brooklyn Museum seeks a full-stack Web Developer to join our team and help manage our web presence. You’ll be working with a small team on a variety of web and mobile projects related to art, community engagement, visitor experience, and open access.

As a small team, we work across disciplines and support each other. Accordingly, qualified candidates must possess a broad range of skills for navigating the full stack of web and web-for-mobile development, SQL to CSS. Our systems primarily run on Linux, PHP, MySQL, NGINX, and Git, and our front-end utilizes both traditional templating and the incorporation of SPA frameworks, such as AngularJS.

We have adopted a number of Agile practices in our development process in order to adapt to the quickly evolving nature of our projects, and we’re looking for someone who thrives using this methodology.

Requirements: Here’s what we’re after:

  • experience writing testable code in a dynamic, object-oriented backend language such as PHP, Ruby, or Python;
  • strong understanding of JavaScript;
  • understanding of good web development practices and familiarity with the tools and methodologies that help you achieve them;
  • experience with SQL and relational databases;
  • experience with wrangling frameworks like AngularJS, React, or Vue;
  • familiarity with the command-line and file system structure;
  • familiarity with deploying from cloud services (AWS, DigitalOcean, Linode, etc);
  • understanding of web fundamentals such as HTTP, the DOM, browser components, CDNs, and Internet Protocol; and
  • strong belief in testing code. 

Additionally, we’re keeping an eye out for exceptional candidates who may have experience with:

  • building and maintaining content management tools;
  • e-commerce and PCI compliance;
  • working on mobile platforms, e.g. iOS and Android; and
  • UX design and information architecture.

Responsibilities: Primary projects include:

  • the ongoing online publication of over 95,000 object records and related images in our collection;
  • an accessible public API and engaging web presence;
  • an internal editorial system; and
  • the backend of our mobile app ASK.

We might lack fancy furniture and ping-pong tables, but our offices are located in a nineteenth-century neoclassical monument and share a space with priceless art, so we're okay with that. This is a fast-paced but fun environment that we balance by keeping a commitment to a 35-hour work week. This position does not include telecommuting or relocation; qualified candidates must be able to commute daily to the Brooklyn Museum. No recruiters, please.

To apply: Send your résumé, cover letter, and salary requirements to job.dev@brooklynmuseum.org. Include your cover letter in the body of the email and attach your résumé.

Marketing Senior Manager—Marketing & Communications

Requirements: The ideal candidate must have:

  • minimum five years of marketing experience;
  • B.A. in marketing (M.A., preferred);
  • excellent written and oral communication skills;
  • knowledge of current marketing strategies and best practices;
  • knowledge of the performance/visual arts industry and arts marketing, preferred;
  • strong creative and critical thinking;
  • agility and high performance in a changing and fast-paced environment;
  • detail-oriented manner;
  • ability to manage and prioritize several projects at the same time;
  • experience in managing the production of marketing and promotional materials while working closely with graphic designers and outside agencies;
  • a history of seeking strategic partnerships and developing effective relationships;
  • ability to interact in an effective, tactful, and professional manner; and
  • high ethical standards.

Responsibilities: The Marketing Senior Manager is responsible for:

  • working alongside the Director of Marketing & Communications to create and execute marketing strategies to increase our visitorship, earned revenue, and visibility;
  • creating internal and external content for marketing materials;
  • managing the workflow and creation of all marketing collateral including direct marketing materials, postcards, and brochures, among other marketing pieces;
  • managing direct marketing execution, from direct mail and guerilla marketing to all e-communications;
  • working alongside the Director of Marketing & Communications and other Museum staff to create and execute advertising campaigns in both traditional and digital media, and through promotions supporting all Museum efforts;
  • working collaboratively to integrate all our departments into the marketing strategy;
  • increasing our public presence by developing strategies and content in conjunction with Public Programs, Exhibitions, Development, Education, Libraries & Archives, and other departments;
  • creating and managing external partnerships and overseeing marketing cross-promotions with outside organizations;
  • conducting marketing research to help reach our community benchmarks and preparing reports on effective decision-making;
  • assisting with budget preparation, tracking, forecasting, and analysis; and
  • other duties, as directed.

Reports to: Director of Marketing & Communications

To apply: Please submit your résumé, cover letter, and salary requirements to job.srmgr.mktg@brooklynmuseum.org.

Assistant Graphic Designer—Marketing & Communications

(Full-time, permanent, non-union position)

The Assistant Graphic Designer is part of our Graphic Design team in Marketing & Communications. The position will be responsible for creating and executing both digital and print marketing materials for the Museum and will work closely with the team to develop creative ideas for our visual identity. 

Requirements: The ideal candidate must possess:

  • minimum three years of work experience in graphic design;
  • knowledge of HTML, CSS, and Javascript;
  • advanced skillset in Adobe Creative Suite (InDesign, Photoshop, Illustrator, and After Effects);
  • proficiency in presentation programs such as PowerPoint and Keynote;
  • ability to work on multiple projects in a fast-paced environment;
  • attention to detail and a creative thought process;
  • ability to work independently and as part of a team, taking direction, receiving feedback, and executing tasks accordingly;
  • ability to adapt to ever-changing project types and requirements;
  • passion for the cultural world, a plus; and
  • knowledge of current trends in arts and design, culture, and technology.

Responsibilities: The Assistant Graphic Designer is responsible for:

  • creating and maintaining the visual system for our various online platforms, including email marketing, website, e-commerce, digital advertising, and social media, among others;
  • enhancing presentation packets for various departments;
  • assisting in creating and developing a wide range of digital and print materials for exhibitions, fundraising, special events, education programs, Visitor Services, and our Shop, among others;
  • conducting ongoing design research on the Museum’s visual identity;
  • overseeing interns under the direction of the Head of Graphic Design; and
  • other duties, as assigned.

Reports to: Head of Graphic Design

To apply: Send cover letter, résumé, and salary requirements to job.asst.graphicdesign@brooklynmuseum.org.

Marketing & Communications Assistant—Marketing & Communications

(Full-time, permanent, non-union position)

Effective administration serves a tremendously strategic role in the successful functioning of our Marketing & Communications department, which is comprised of Marketing, Public Information, Design, Visitor Services, Digital Engagement, and Retail.

Requirements: The ideal candidate must have the following:

  • minimum three years of administrative experience;
  • excellent written and oral communication skills;
  • detail-oriented and highly organized work style;
  • interest in marketing and communications;
  • strong research skills;
  • proficiency with Microsoft Office;
  • ability to interact in an effective, tactful, and professional manner; and
  • high ethical standards.

Responsibilities: The Marketing & Communications Assistant is responsibile for the following:

  • taking on a large amount of administrative support work with a graceful attitude;
  • actively managing the Marketing & Communication Director’s calendar and answer incoming calls;
  • routing design projects based on existing processes while also considering and implementing improved systems and processes, in collaboration with other members of the team;
  • preparing a variety of correspondence, reports, and other materials for the department;
  • managing the e-communications calendar and database with the departmental Director;
  • maintaining reports for all e-newsletters and other indicators for the department;
  • conducting research as needed by the department;
  • ordering and maintaining office supplies and stationery;
  • proactively supporting the department in effective organization;
  • liaising with other departments for various and essential operational tasks and communicating effectively throughout the organization; and
  • providing general, cheerful, enthusiastic support throughout the department as requested.

Reports to: Director of Marketing & Communications

Work schedule: Full-time, permanent

To apply: Submit your résumé, cover letter, and salary requirements to job.marketing.assist@brooklynmuseum.org.

Network Administrator—Technology

(Full-time, permanent, non-union position)

The Brooklyn Museum seeks a Network Administrator to handle all facets of our computer network. This role is generally responsible for staying abreast of new technology, industry standards, and best-practice security, then taking these findings and applying them to the Museum's needs, in conjunction with the Chief of Technology. We are looking for a candidate who has broad knowledge in a Windows environment, including VMware, Microsoft SQL Server, and MS Exchange.

Requirements: Here’s our skills checklist:

  • Strong knowledge of the MS Windows environment including, but not limited to, Active Directory, Group Policy, and Exchange;
  • Strong knowledge of MS SQL and experience with business systems that utilize it;
  • Strong knowledge of virtual systems, including VMware;
  • Knowledge of backup systems (experience with NetBackup a plus);
  • Fundamental understanding of IP networking, including subnetting and VLANs;
  • Experience with iSCSI SANs;
  • A college degree and experience with both Windows and Linux server administration, networking concepts, and topology;
  • Demonstrated ability to solve advanced problems and to organize and track tasks to completion;
  • Excellent written and oral communication skills;
  • Demonstrated ability to pursue goals without daily supervision;
  • Availability outside of working hours in case of emergencies and upgrades, with ability to be reached by cell phone at all times; and
  • Punctuality, which is critical.

Responsibilities include:

  • Installing, maintaining, and upgrading our servers, often running on a VMware architecture (we are a mostly Windows shop with some Linux boxes);
  • Maintaining Active Directory structure, security, and group policy;
  • Backup, tape rotation, backup verification, and restore;
  • Administering MSSQL and all applications that use the databases, including installation, upgrades, and upkeep of applications and MSSQL;
  • Responsible for all business systems including, but not limited to, financial systems, ticketing systems, fundraising systems, POS, and DAMS;
  • Maintaining aspects of our MS Exchange email and messaging infrastructure;
  • Maintaining and upgrading, as needed, our network backbone, including supervision of contractors and cabling, installation and maintenance of switches;
  • Maintaining and upgrading, as needed, our firewall and telecommunications, including remote access;
  • Maintaining Technology security procedures in cooperation with the Chief of Technology;
  • Researching and evaluating new software and hardware considered for purchase in coordination with the support staff;
  • Working directly with the support staff on the implementation of policies, procedures, and best practices;
  • Maintaining patch schedule, virus protection, and local firewalls for desktops and servers;
  • Responsibility for compliance with all software licensing;
  • Creation and upkeep of windows scripting as necessary; yearly audit of network security, following industry standards to be determined by the Chief of Technology;
  • Other responsibilities that include, but are not limited to, DHCP, DNS, Terminal Services; and
  • Additional duties as assigned.

Work schedule: Monday–Friday, 9 a.m.–5 p.m., but may require additional time outside of working hours in case of emergencies and upgrades. Must be reachable at all times via cell phone.

To apply: Please email your cover letter and résumé to job.networkadmin@brooklynmuseum.org.

Visitor Services Operations Manager—Visitor Services

(Full-time, permanent, non-union position)

Requirements: The ideal candidate must have the following:    

  • B.A. and minimum five years of arts administration experience with an emphasis on visitor services and ticketing;
  • excellent computer literacy with extensive software proficiency covering a wide variety of applications, including Microsoft Office, Survey Monkey, email marketing and list management programs, and Siriusware or other ticketing/CRM software;
  • attention to detail;
  • excellent phone manner;
  • ability to meet deadlines and work under pressure;
  • energetic team spirit with the ability to thrive in an environment requiring effective prioritization and juggling multiple concurrent projects;
  • effective spoken and written communication skills;
  • genuine enthusiasm for realizing the Museum’s mission to expand our audience profile and develop a welcoming environment for all our visitors;
  • analytical skills with demonstrated talent for identifying and streamlining complex workflows; and
  • excellent interpersonal and organizational skills, with proven success working both independently and as a team player.

Responsibilities: The Visitor Services Operations Manager is responsible for the following:

  • working with the Vice Director of Visitor Experience to track brand-related audience metrics and manage the visitor research plan, including execution and analysis;
  • leading maintenance, analysis, and reporting of attendance and admission statistics, and visitor research results;
  • providing business support to the Visitor Services team including the following areas: Front Desk operations, group sales and tourism, school and public programs, and ticketing procedures and analyses;
  • recommending, developing, and implementing creative ideas to increase visitorship;
  • reviewing business and user problems, and recommending and implementing solutions;
  • working with vendors and our internal IT department on system improvements and upgrades;
  • maintaining effective working relationships and information flow between our Visitor Services staff and other departments;
  • supporting Museum efforts to create the best possible visitor experience for an increasingly diverse audience;
  • maintaining a thorough understanding of Front Desk procedures, group sales ticketing, and school reservation processes, in order to configure new and existing admissions packages in our Siriusware ticketing system;
  • multitasking efficiently in a fast-paced environment to ensure that projects reach completion;
  • preparing daily accounting reports with credit card and cash transactions;
  • answering and tracking visitor response forms and incoming information emails; and
  • performing other tasks, as assigned.

Reports to: Vice Director of Visitor Experience

Start date: Immediate

To apply: Send your cover letter and résumé to job.vs.op.manager@brooklynmuseum.org.

Visitor Services Manager—Visitor Services

 (Full-time, permanent, non-union position)

Requirements: The ideal candidate must have:

  • a B.A. and five years of management experience;
  • an understanding of arts organizations, museums, member or visitor services, customer service, retail, hospitality, or related fields;
  • experience with admissions ticketing systems, preferably Siriusware;
  • proven ability to develop and maintain regular and ad hoc financial reporting and analysis;
  • strong and resourceful leadership skills and ability to motivate staff and volunteers;
  • excellent interpersonal and communication skills, with proven success as a manager;
  • excellent organizational, multitasking, and problem-solving skills;
  • thorough knowledge of standard office software and fluency in event program systems;
  • genuine enthusiasm for realizing the Museum's mission to expand our audience profile and develop a welcoming environment for all visitors;
  • energy and the ability to thrive in a large, complex organization;
  • a detail-oriented, flexible, and diplomatic personality with the ability to perform effectively under pressure;
  • experience coordinating ticketed events (signage, ticketing, short-term staffing, and vendor coordination) or similar large-scale events;
  • spatial abilities related to locations for visitor wayfinding signage and knowledge of our policies and/or the ability to learn new policies quickly;
  • a flexible schedule, with the ability to work weekends and holidays; and
  • experience in another museum or related environment, preferred.

Responsibilities: The Visitor Services Manager:

  • leads our efforts to create the best possible visitor experience for an increasingly diverse audience;
  • oversees all aspects of our visitor experience including admissions, information, educational programs, and tours, among others;
  • manages general Visitor Services staffing, ensuring that department resources are adequately allocated for operations and remain within budgeted expectations;
  • is the key decision maker for all issues requiring managerial judgment, providing immediate response and resolution when needed;
  • creates, implements, and conducts effective training programs that are in alignment with our service and culture; 
  • collaborates with Security and Maintenance teams to manage traffic flow, safety, and cleanliness;
  • troubleshoots issues in the galleries related to wayfinding/access;
  • serves as primary liaison with Front Desk, Membership, Shop, Education, Finance, Security, and other managers on effective staff communications, operational needs, cross-training opportunities, and various joint departmental projects;
  • supports senior management in planning, development, and implementation of new initiatives that impact the Museum experience;
  • is responsible for overseeing departmental financial reporting, revenue management, daily closeouts, and deposits;
  • assists in general reporting and the analysis of attendance and demographic data;
  • manages and supervises the Front Desk staff, maintaining a visible presence and assisting when necessary;
  • maintains smooth working relationships and information flow among Museum departments and staff;
  • manages the creation of visitor signage and palm cards on a project-by-project basis, and coordinates production of other visitor publications;
  • handles major visitor complaints and queries;
  • points out the need for policy changes based on visitor feedback or operational changes;
  • facilitates understanding of new policies for the Visitor Services department, and represents the department in interdepartmental meetings;
  • records, updates, and maintains the accuracy of our phone tree;
  • monitors our website for accuracy of visitor-related information and submits updates as needed; and
  • keeps open relationships with other Brooklyn arts organizations, staying up to date on events available for our visitors.

Reports to: Director of Visitor Experience

Start date: Immediate

To apply: Send your cover letter and résumé to job.vs.manager@brooklynmuseum.org.

Director of Finance

(Full-time, permanent, non-union position)

The Director of Finance oversees the Finance department, including budgeting, accounting, investments, grant management, audit preparation, financial reporting, regulatory/tax filings, insurance administration, and cash management. The Director provides advice, guidance, and information on finances to Museum management and our Board of Trustees, including the Finance, Investment, and Audit Committees. The position assists with developing and modeling long-term financial and strategic plans for the organization and interfaces with department heads throughout the Museum on all fiscal matters, working particularly closely with the Legal, Human Resources, Operations, Planning & Architecture, and Development departments.

Responsibilities: The role and responsibilities of the Director of Finance include:

  • developing tools and systems to provide financial and operational information to the Museum’s Director, President & Chief Operating Officer, and Board of Trustees, and making recommendations on strategy;
  • advising the Director and President & COO on alignment of financial management with short- and long-term planning and projections;
  • leading the short- and long-term budgeting and financial planning process;
  • administering and reviewing all financial plans, comparing them to actual results, and identifying, explaining, and correcting variances, as appropriate;
  • assessing the performance of the organization against the annual budget and long-term strategy;
  • overseeing the implementation of budgets across the Museum to monitor progress and present financial metrics, both internally and externally;
  • overseeing cost management systems consistent with the Museum’s strategic plan;
  • analyzing financial data and presenting financial reports in an accurate and timely manner;
  • clearly communicating monthly, quarterly, and annual financial statements;
  • monitoring process and changes to keep senior leadership informed of the Museum’s financial status;
  • assisting in engaging outside consultants and advisors (i.e., auditors, investment advisors, and insurance brokers), as necessary, and interfacing with banking institutions to manage accounts; 
  • overseeing all accounts, ledgers, and reporting systems and ensuring institutional compliance with Generally Accepted Accounting Principles and other regulatory requirements; 
  • maintaining internal control safeguards and coordinating all audit activities;
  • managing cash flow and forecasting;
  • developing a reliable cash flow projection process and reporting mechanism;
  • overseeing all financial, project, and grants accounting;
  • ensuring that expenditures are consistently aligned with grant and program budgets throughout the grant/fund period;
  • preparing financial reporting materials for government, corporate, and foundation grants;
  • managing and tracking the performance of the Museum’s endowment consistent with the New York Prudent Management of Institutional Funds Act, as well as policies and guidelines established by the Museum’s Investment Committee; 
  • overseeing and compiling regulatory and tax filings, including Form 990, with the Internal Revenue Service, and comparable state filings;
  • managing the Museum’s insurance portfolio, including general commercial liability insurance, D&O insurance, employer’s liability insurance, property insurance, etc., and interfacing with the Museum’s insurance broker on specific coverage issues, as necessary;
  • in collaboration with Human Resources, liaising with the Cultural Institutions Group, various city agencies, and the union, on operational and capital project needs, and pension (CIRS) and benefits matters; 
  • reviewing all Finance and Human Resources procedures, policies, processes, and administration, and recommending improvements to the systems in place; and
  • managing and overseeing a team of finance and accounting professionals, including managing work allocation, training, and performance evaluations.

Requirements: The Director of Finance must have the following:

  • confident leadership and strong interpersonal and communications skills (both written and oral); 
  • good judgment and ability to effectively manage a team of financial professionals;
  • comfort interfacing with and presenting strategies and reports to the Museum’s senior leadership and Board of Trustees, as well as representing the Museum in meetings with external stakeholders; 
  • at least 10 years of broad finance experience, including accounting and financial analysis;
  • experience managing the finance function—accounting, budgeting, control, and reporting—within a complex institution (working in the finance office of a nonprofit organization, a plus);
  • a minimum of a B.S. (M.B.A., preferred; CPA, a plus);
  • demonstrable passion for the Museum’s nonprofit mission;
  • strong analytical skills and experience translating a strategic vision into an operational model;
  • familiarity with state and federal regulatory requirements for tax-exempt organizations;
  • creativity, with experience funding activities in ways that both cover costs and generate operating margins; and
  • comfort working in a complex, dynamic, and fast-paced environment under pressure.

Reports to: President & Chief Operating Officer

Start date: November 1, 2016

To apply: Send your cover letter and résumé to job.director.finance@brooklynmuseum.org.

Help Desk Analyst—Technology

(Full-time, permanent, non-union position)

The Brooklyn Museum seeks a highly organized Help Desk Analyst to handle all facets of department administration and end user support. This position will be the primary provider of desktop support to our end users, and will be responsible for troubleshooting hardware, software, and peripherals in a Windows Active Directory domain.

Requirements: Here’s our skills and qualifications checklist:

  • college degree and some relevant experience involving customer service and departmental administration;
  • demonstrated ability to solve user problems and organize and track tasks to completion;
  • advanced knowledge of Microsoft Windows, Office, and Outlook;
  • experience upgrading PC hardware (knowledge of Mac hardware and software, a plus);
  • basic understanding of Windows networking concepts (IP configuration, DNS, etc.);
  • thorough understanding of Windows groups and permissions, and how they apply to resources within a Windows domain (file and print sharing);
  • familiarity with email usage and internet browsing;
  • expertise in imaging systems, such as Ghost;
  • ability to multitask and provide good customer service;
  • excellent organizational and written and oral communication skills;
  • demonstrated ability to pursue goals without daily supervision; and
  • minimum of two years of experience supporting multiple users in a production requirement and supporting machines in a networked environment configured with Group Policy.

Responsibilities: The Help Desk Analyst is responsible for the following:

  • being the primary point of contact for all issues submitted to the Help Desk (by phone or electronically);
  • routing basic user support questions to appropriate support staff, resolving issues where possible (and logging and tracking support requests and resolutions);
  • training and supervising additional support staff on Museum technology policies, procedures, and best practices;
  • supervising the tracking of location, condition, and status of computer equipment;
  • maintaining inventory;
  • working directly with the Network Administrator on the implementation of policies, procedures, and best practices;
  • handling all aspects of advanced user support, including smartphones, specialized software installation, permission and security issues on the desktop, and remote access;
  • supervising all aspects of Mac support, upgrades, and imaging;
  • in coordination with the Chief of Information Technology, researching and evaluating new software and hardware considered for purchase;
  • supervising purchasing, including POs, invoices, shipping, and merchandise returns;
  • establishing accounts and forming relationships with sales representatives among various vendors;
  • supporting the Network Administration staff and standing in for them when they’re not in the building; and
  • additional duties, as assigned.

Reports to: Chief of Technology

Start date: Immediate

Work schedule: Monday through Friday, 9 a.m. to 5 p.m.

To apply: Send your cover letter and résumé to job.helpdesk@brooklynmuseum.org.

Audience Engagement Team Member (P/T)—Marketing & Communications

(Part-time, non-union position)

The Brooklyn Museum seeks an individual with a passion for visitor experience and a deep knowledge of art history to work on a groundbreaking new initiative, ASK Brooklyn Museum. Through this program, we strive to improve the visitor experience by empowering visitors to ask questions and get answers through our new mobile app.

Requirements: The ideal candidate for this position must possess the following:

  • M.A. in art history or related field;
  • broad interest and strong academic background in art history;
  • at least two years of professional art museum, gallery, or related experience;
  • demonstrated ability to make scholarly information accessible and engaging to our diverse audiences;
  • computer and mobile device literacy and excellent touch-typing skills;
  • excellent research and writing skills;
  • an understanding of how to use multiple resources to enhance visitors' personal experiences with art in a museum setting;
  • capacity to thrive in an environment of varied pace, work well as part of a team, and multitask while under pressure; and
  • a warm and approachable demeanor that indicates a passion for engaging visitors with art.

The following are strongly desired:

  • the ability to write, speak, and understand two or more languages; and
  • an art historical focus on Arts of the Americas, African Art, or Decorative Arts.

Current graduate students are welcome to apply.

Responsibilities: The Audience Engagement Team Member acts as a conduit for sharing information with visitors, which includes facilitating interactions with objects and answering visitor questions about our collection and exhibitions, both through the app and in person.

Duties may include, but are not limited to, the following:

  • developing a focused collection area and sharing that knowledge with the rest of the team;
  • gaining a broad understanding of the Museum’s collections and exhibitions;
  • researching works in the collection and creating study resources for objects on view and in special exhibitions;
  • working regularly with other departments, including Curatorial, Education, Visitor Services, and Technology;
  • participating in the day-to-day interactions with visitors, such as engaging in conversations about art, inviting participation in using the app, helping get users get started, and answering questions about the Museum and collection in a fast-paced environment;
  • being accessible to the public and fielding questions in person while simultaneously chatting with visitors via the app; and
  • other duties, as assigned.

This is an experimental program, and we make changes and improvements based on testing and evaluation. These might include the physical work environment, the methodologies for engagement, and the way technology is used to interact with visitors. The Team Members must embrace the fluid nature of this iterative project.

Reports to: Associate Manager of Audience Engagement

Start date: Immediate

Compensation: $20–24 per hour

Work schedule: Part-time, which includes three shifts for a total of 20 hours per week, during the Museum's open hours (Wednesday, Friday, Saturday, and Sunday, 11 a.m.–6 p.m., and Thursday, 11 a.m.–10 p.m.). Required shifts are: every Tuesday for team-building and research, either Saturday or Sunday each week, and one additional shift of choice. Thursday evening hours and Target First Saturday late nights (Museum is open 11 a.m.–11 p.m. the first Saturday of every month) are on a rotating schedule.

To apply: Send your résumé and cover letter to audience.engagement@brooklynmuseum.org.

Graphic Design Intern—Design

(Part-time, temporary, unpaid internship)

The Brooklyn Museum is looking for a creative, enthusiastic, and hard-working design Intern to join our Graphic Design team. The Intern will assist in the planning and execution of both digital and print marketing materials for our Museum. It's a great opportunity to understand the working process and day-to-day responsibilities of a cultural institution's in-house design team through hands-on learning and execution. The Intern will work under the guidance of the Head of Graphic Design to ensure quality and visual cohesion in accordance with our brand.

Requirements: The ideal candidate is:

  • a graphic design and/or visual communications major;
  • skilled in design and typography;
  • proficient in Adobe Creative Suite (InDesign, Illustrator, Photoshop, etc.);
  • equipped with a basic understanding of HTML and CSS;
  • detail-oriented with strong organizational skills;
  • able to work on multiple projects in a fast-paced environment;
  • an exemplar of strong work ethics and high performance standards;
  • an outside-the-box thinker; and
  • passionate about the arts.

Responsibilities: The Graphic Design Intern will be responsible for the following:

  • creating and assisting in ongoing design projects;
  • producing signage; and
  • performing case studies.

Reports to: Head of Graphic Design

Start date: Fall 2016

Work schedule: Flexible, 20 hours a week

To apply: Please send your application to job.graphic.design.intern@brooklynmuseum.org.

Membership Host (P/T)—Development

(Part-time, permanent, non-union position)

We seek a dependable, resourceful, and people-oriented individual to provide sales, customer service, and administrative support to the Membership department. The Membership Host interacts with a broad range of staff and visitors, maintaining a commitment to consistently excellent customer service for all Members and visitors in order to enhance the quality of their Museum experience.

Requirements:

  • B.S. or B.A. degree preferred
  • Experience in sales and customer service
  • Excellent communication, problem-solving, customer service, and conflict-resolution skills
  • Ability to deal courteously, efficiently, and maturely with staff, volunteers, Members, and the general public
  • Ability to handle multiple tasks with ease while being a team player
  • Proficiency in Microsoft Office, experience with web and social media, and knowledge of fundraising software (especally Raiser's Edge) are highly desirable

Responsibilities: The Membership Host:

  • Provides frontline customer service and information to Members and potential Members
  • Welcomes and greets Members and visitors in a positive and professional manner
  • Sells or renews Memberships
  • Resolves Members' problems and addresses their concerns and requests in a respectful, expedient, and professional manner
  • Responds to public inquiries about the Museum and the surrounding community
  • Maintains Membership information using Raiser's Edge
  • Provides clerical assistance to the Membership office, as needed
  • Assists with the execution of Membership events
  • Provides Membership information and support to Visitor Services staff at the Admissions Desk
  • Maintains an inventory of Membership supplies and materials at the Admissions Desk
  • Actively maintains Membership areas, equipment, and personal work space to ensure a neat, clean, and safe environment at all times

Reports to: Senior Manager, Membership & Annual Fund

Starting date: Immediate

Schedule: Part-time

Compensation: Commensurate with experience

To apply: Please send a cover letter and résumé to job.membership.host@brooklynmuseum.org. No phone calls, please.

Development Assistant—Development

(Full-time, permanent, non-union position)

The Brooklyn Museum’s Deputy Director for Development is looking to hire a passionate, forward-thinking, and art-loving individual to fulfill an essential support role as Development Assistant in her office and in our Development department. We are currently experiencing unprecedented growth with a visionary new director at the helm. The Development department, headed by the Deputy Director, is responsible for all fundraising activities and events, working with key stakeholders across all donor constituencies and serving as a definitive focal point of our relationships with community supporters and influencers.

The Development Assistant acts as the foundation of the Deputy Director’s office, supporting the Deputy Director, and serving as ancillary support for the Board Liaison, the department as a whole, and the Director's Office on an ad hoc basis. The ideal Development Assistant will relish a significant learning opportunity to play a key role providing direct support to our critical staff, and will eagerly seek to learn about our multifaceted programming and collections.

Responsibilities: The day-to-day activities and functions of the Development Assistant may include, but are not limited to:

  • actively managing the Deputy Director’s calendar, with an understanding that precision and dexterity are essential to effectively running the department and maintaining our most important relationships;
  • answering all incoming calls;
  • drafting the Deputy Director’s correspondence, including cover emails, donor acknowledgements, and internal memos;
  • proactively coordinating the Deputy Director’s portfolio of donors and key stakeholders, including an action and follow-up–oriented stance in moves management;
  • taking on a large amount of administrative support work with a graceful attitude and understanding that effective administration serves a tremendously strategic role in the successful functioning of the department;
  • in collaboration with other team members, considering and implementing improvement of systems and processes;
  • supporting the Board Liaison & Development Communications Manager with the department’s most important stakeholder relationships—our Board of Trustees and Board of Advisors—which might include, but is not limited to, general administrative support, drafting correspondence and acknowledgment letters, supporting and planning logistics for in-person meetings, scheduling meetings and conference calls, and serving a support function at meetings, as needed;
  • with a keen eye for strategic organization, maintaining the office’s hard copy files, ordering and maintaining office supplies and stationery, and proactively supporting the Deputy Director and the Board Liaison in effective organization; 
  • working occasional evenings at events, as needed, which is an opportunity to directly engage with Museum leadership, donors, stakeholders, and artists;
  • liaising with Operations and Finance departments for various and essential departmental operations; and
  • providing general, cheerful, enthusiastic support throughout the department, as requested.

Reports to: Deputy Director for Development

To apply: Send your résumé, cover letter, and salary requirements to job.devt.assist@brooklynmuseum.org.

Internships (P/T)—Digital Collections and Services

(Non-union, part-time, unpaid internships)

The Brooklyn Museum seeks interns to work on projects in the Digital Lab. A limited number of positions are available, generally on a semester schedule. Preference will be given to students registered in credit-granting programs. Due to collaborative projects with university programs, only selected projects may be open to other applicants during a particular semester.

Digitization Interns assist with the digitization of the b/w negative collection, including scanning and editing negatives, matching images to objects in the collections management system (TMS), creating metadata, and loading images and data into the digital asset management system (Luna). Qualifications: Applicant must have computer skills, familiarity with scanning and PhotoShop, visual acuity, and attention to detail.

Copyright Interns research contact information for artists, generate letters and licenses, track progress in an Access database, and update rights information in TMS. For additional information about this project, please visit http://www.brooklynmuseum.org/community/blogosphere/tag/copyright/. Qualifications: Candidate must have research skills, experience with MS Office suite (particularly Access and mail merge), verbal skills, and attention to detail.

Documentary Photography Interns photograph Museum events and activities, following up on assignments from staff and pursuing independent shoots in the galleries, and edit and manage images, which are then made available to the Museum's Design Department for promotional purposes and are preserved as part of the Museum Archives. Qualifications: Applicant must have excellent PhotoShop skills, DSLR camera training, a portfolio demonstrating aptitude for documentary photography, visual acuity, and attention to detail.

Object Inventory Photography Interns work with curators undertaking storeroom surveys, including creating images of works of art in the collection using a simple set and lighting, and managing the resulting image files. The opportunity to create metadata and load images into the Luna DAMS may be included. This internship is dependent on curatorial need and may not be available every semester. Qualifications: Internship requires excellent PhotoShop skills, DLSR camera training, a portfolio demonstrating aptitude for still life photography, visual acuity, and attention to detail.

Time Frame: Ongoing

Work Schedule: Part-time, Monday–Friday, with schedule to be determined

Compensation: These are unpaid internships. Interns will have Museum volunteer status.

To apply: Please send a cover letter and résumé to digital.lab.internships@brooklynmuseum.org. An online portfolio is required for photography internships. Applications are reviewed in August (for fall semester), December (for winter/spring semester), and May (for summer semester).

Corporate Sponsorship and Institutional Giving Intern (P/T)—Development

(Non-union, unpaid internship position)

Requirements: The successful candidate for this position must be actively enrolled in or have recently graduated from an educational program in arts administration, museum studies, art history, nonprofit management, or other applicable courses of study. The ideal candidate will have knowledge of Raiser's Edge fundraising software, although training will be provided; demonstrate an interest in art history, art administration, or museum development; possess excellent communication skills; and be proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities: The Intern will learn firsthand how a professional fundraising team at a major art institution functions. The position will work directly with the Senior Manager of Corporate Relations, the Senior Institutional Officer, and Development Associates on fundraising geared towards corporate, foundation, and government agencies. Specific responsibilities include learning the steps in donor engagement and stewardship; completing training and developing competency with Raiser's Edge to assist with donor tracking; researching prospective donors after learning how to use various prospect research tools and databases, including the Foundation Directory Online; learning the basics of completing grant applications and proposals; coordinating stewardship mailings; and drafting donor communication. The ability to assist with special events taking place after hours is preferred.

Reports to: Institutional Giving Officer

Starting and ending dates: September to December 2016

Work schedule: Approximately 20 to 30 hours per week

Compensation: This part-time internship is unpaid. Intern will be issued a Brooklyn Museum I.D. for the duration of the internship, which includes a discount in the Museum Shop, BKM Bowl, and BKM Café, as well as free admission to most art museums throughout the United States. Academic credit may be possible.

To apply: Please send your résumé and cover letter to angelina.buzby@brooklynmuseum.org.

Special Events Intern—Development

(Non-union, unpaid internship position)

The Brooklyn Museum hosts more than 75 annual special events, in a range of scopes and sizes, and is building a team of interns to provide event support through the fall, winter, and spring seasons. Events take place both at the Museum and offsite, and include exhibition openings, Member previews, fundraising galas, exclusive receptions and dinners, intimate cocktail parties, and more. This position is a great opportunity for those wishing to learn about special events or development in a cultural setting, and there is room for growth in the role.

Requirements: Ideal candidates for the Special Events Intern are:

  • 21 or over and undergraduate or graduate students, or recent graduates;
  • able to work weekday evenings from 5 to 10 pm, with preference for Wednesdays and Thursdays; at least one in-office work day from 10 am to 5 pm; and occasional weekends;
  • comfortable interacting with high-net-worth individuals and senior Museum leadership, while displaying professionalism and discretion;
  • able to stand for long periods of time and move quickly throughout the Museum;
  • proficient in Microsoft Office, comfortable using iPads, and interested in learning fundraising software; and
  • knowledgeable about the New York City subway system.

Responsibilities: Interns will work closely with the Individual Giving and Special Events team to learn all elements of producing special events, including:

  • coordinating check-in materials, and updating and preparing RSVP lists;
  • checking in guests, fielding donor inquiries, and providing directional services during events;
  • supporting event production by working with Brooklyn Museum A/V and facilities staff, caterers, florists, and other vendors, as needed;
  • assisting post-event breakdown;
  • coordinating event details with other Museum departments;
  • providing in-office support to the Development department one day a week, as needed; and
  • working special hours in support of the Museum’s Brooklyn Artists Ball in April.

Reports to: Manager, Individual Giving and Special Events

Start and end dates: September 2016 to June 2017

To apply: Please send a cover letter and résumé to job.special.events.intern@brooklynmuseum.org.