Audience Engagement Team Members—Exhibitions
(Part-time, temporary, non-union position)
Requirements: The successful candidates for this position will have at least two years of professional art museum, gallery, or related experience, and must demonstrate the ability to make scholarly information accessible and engaging to our diverse audiences. A broad interest and strong academic background in art history, a passion for engaging museum visitors with art, and a warm and approachable demeanor are required. An understanding of how to use multiple resources to enhance visitors' personal experiences with art in a museum setting is a must. Successful candidates will thrive in an environment of varied pace, enjoy working directly with visitors, work well as part of a team, and multitask while under pressure.
The positions require computer and mobile device literacy and excellent touch-typing skills (55+ wpm). Customer service experience is desired. Bilingual or multilingual individuals are strongly encouraged to apply. M.A. in art history or related field required; focus on Ancient Egyptian art or arts of the Americas preferred. Current graduate students seeking such a degree are welcome to apply.
Responsibilities: The Brooklyn Museum seeks individuals with a passion for visitor experience and a deep knowledge of art history to work on a groundbreaking new initiative, ASK Brooklyn Museum. We seek to improve the visitor experience by empowering visitors to ask us questions and get answers via personal interaction and through digital interfaces, including our new ASK mobile app. Team Members act as a conduit for sharing information with visitors, which includes facilitating interactions with objects and answering visitor questions about our collection and exhibitions both through the app and in person.
Audience Engagement Team Members will gain a broad understanding of the Museum’s collections and exhibitions. They will have a focused collection area and are responsible for sharing that knowledge with the rest of the team. Team Members are responsible for researching works in the collection and creating study resources for objects on view and in special exhibitions. The team works regularly with other departments, including curatorial, education, visitor services, and technology.
Duties will include participating in the day-to-day interactions with visitors, such as engaging in conversations about art, inviting participation in using the app, helping get users started, and answering questions about the Museum and collection in a fast-paced environment. Team Members are accessible to the public and may need to field questions in person while simultaneously chatting with visitors via the app.
This is an experimental program, and we will make changes and improvements based on testing and evaluation. This might include the physical work environment, the methodologies for engagement, and the way technology is used to interact with visitors. Team Members must embrace the fluid nature of the project.
Other duties as assigned. A uniform may be required.
Reports to: Audience Engagement Team Lead
Starting and ending dates: Immediate, through December 31, 2015, with a possibility of extension through reapplication.
Work schedule: 15 to 20 flexible hours per week during the Museum's open hours, which are Wednesday, Friday, Saturday, and Sunday, 11 a.m. to 6 p.m.; and Thursday, 11 a.m. to 10 p.m. The first Saturday of each month, we are open 11 a.m. to 11 p.m.
To apply: Please send us your résumé and cover letter via email to email@example.com.