As summer draws to a close, so does our testing for the location of our ASK team. You may remember the results from our earlier testing in…
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If you think about it, building a project is fairly straightforward. It’s a one way street of sorts; a controlled process with steps involved, tests we can run, and timelines…
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When we first began thinking about the lobby reconfiguration, the need for flexible and moveable was paramount and all of our discussions with the design…
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Shelley and I like to cast a wide net when looking for inspiration and ideas, often looking outside the museum sector from the customer experience…
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As you’ve been reading, ASK Brooklyn Museum isn’t just about an app—it’s an initiative that seeks to re-envision our visitor experience from top to bottom. That “top”…
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Last month we had the pleasure of introducing the six members of our audience engagement team, the specialists who will be engaging with visitors via…
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As I introduced in a previous post, SITU Studio was brought on board to design a mobile, flexible, and temporary set of furniture components that…
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We are excited to announce that the Brooklyn based design firm, SITU Studio, will be working with us to create a new, more friendly and…
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