All posts tagged testing

Our texting palm card included the phone number as well as "helpful hints" on what kinds of things to text. Unlike the app (which is geo-fenced), in theory you can text us anytime, but we won't answer outside of Museum hours. The system will autofire the same "out of office" notification" app users also get.

Pilot 3: Texting

Last week we wrapped up our final planned pilot project to help determine the direction for ASK 2.0.  Another somewhat obvious solution to the challenge…

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Our wiley ASK Ambassadors snapped two quick photos of visitor interactions during this pilot. On the right, Isabella speaks with a visitor in the O'Keeffe exhibition. On the left, Rachel speaks with visitors in "We Wanted a Revolution."

Pilot 2: ASK on Demand

As promised, this week’s post is on our second pilot in search of our direction for ASK 2.0. For the first pilot, we provided devices…

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Seems fitting to return to iPod touches for this pilot since that's what we used for our pilot that ultimately led us to create ASK. Here we set them up with lanyards and protective cases. We enabled "guided access mode" to lock them down on the app only.

ASK 2.0: Providing Devices? Maybe.

As I prefaced in my post last week, while ASK has been successful from an engagement standpoint, we are stalled at between 1-2% use rate….

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ERm provided us with a really comprehensive report that we’re still sinking our teeth into.

Fresh Eyes Provide Insight on ASK

Our entire ASK program has been built upon regular user testing and evaluation, which we’ve always completed ourselves…until now. Since we’ve been trying for over…

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Bigger boosk for blog

ASK App + Group Tours: Making Hard Choices

Earlier this week, Sara introduced the topic of ASK’s new collaboration with our Group Tours office and our efforts to shape the content of our…

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We evaluated the concept as well as the printed guide we plan to offer tour participants as part of our testing sessions. After their tour, colleagues were kind enough to fill out a survey, which provided a great deal of useful information that helped us shape the experience.

ASK App + Group Tours: A Balancing Act

If you’ve been following our blog, you know we spend a great deal of time focusing on getting our ASK app in more people’s hands….

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It was during the Bloomberg testing session when we could see a number of users all having the same problems that issue became really clear.

Selectively Flying Blind After Android User Testing

ASK Brooklyn Museum for Android is now available on Google Play. We had one early quandary, but this was a fairly straightforward development process. That is, until we…

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Visitor Liaisons are identified by cycling caps, which so far has worked pretty well. We my find as the lobby gets busier, they may need to wear t-shirts or something even more visible in addition. From left to right: Emily, Kadeem, and Steve.

A Personal Invitation to ASK

Knowing what we know about our visitors, we figured pretty early on that we would need to offer face time with staff as part of…

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We might have gone a little overboard in our palm card layout testing. We didn't end up needing to test all of these as sometimes testing one ruled out several.

Messaging is Harder

Perhaps its the nature of an agile project, or just this agile project, but at each stage of ASK Brooklyn Museum we find ourselves facing…

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Genevive Bell speaking at Webstock 2015.

We’re Only Human

When you’ve got any tool that is designed to answer questions the danger is that people think it’s an automated system; with ASK we need to…

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Asking our visitors to jump through hoops before they can start. In this version, a visitor cannot get to ASK without first giving us both, their name and email, bits they often glaze over or avoid.

Iterating on the ASK Mobile Experience

The ASK mobile app has gone through many design iterations and has continually evolved in a quest to to offer an exceptional user experience. In…

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Exit interviews during formalized testing have taken place in our cafe with free coffee vouchers. We've found this incredibly effective because coffee during the exit interview sets a tone of informality, allows testers to linger longer, and helps give us time if people are waiting their turn.

Lessons Learned Running User Testing

We have an incredible opportunity in front of us; the folks who will be using our ASK app are coming through the door every day, so we…

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A tester during our last testing session. Engagement through the app encourages closer looking.

Who are we looking for in an Audience Engagement Team?

I’ve just joined the Bloomberg Connects project as the Audience Engagement Lead. I will be heading the team that will be answering inquiries from visitors…

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Our stock of iPod Touch devices ready to go for user testing.

Challenges using the iPod Touch for a Mobile Testing Environment

In previous blog posts we’ve discussed the results of our initial user testing. In this blog post we’ll talk about the process and challenges of getting…

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Sticky Notes

Agile Baby Steps

By and large, most software in the world is made to a spec enshrined into immutability, then interpreted differently by various parts of the teams…

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Our web team on the ASK dashboard while one of our test participants testing the app observes "Trade Sign (Boy Riding Bicycle)"

User Testing ASK with our Members

Earlier this week I covered how we have been testing the ASK app internally. Today I am going to talk about how we user tested…

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James, our back-end web developer role-playing as visitor and testing the ASK mobile app.

Preparing for User Testing

I was very excited by the prospect of user testing in the field when I started working on the Bloomberg Connects project. As a web…

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