Frida Kahlo: Appearances Can Be Deceiving FAQ
For questions about Member tickets, visit our Frida Kahlo Member tickets FAQ page.
Q: Do I need to purchase tickets in advance to see the exhibition?
We strongly recommend purchasing tickets online ahead of time. A limited number of same-day timed tickets will be available for purchase on a first-come, first-served basis every day at the Museum. For a link to purchase tickets through our ticket vendor, Showclix, please visit the Frida Kahlo exhibition webpage.
Q: How much are tickets? Do they include general admission?
Please see our Visit page for information on admission pricing.
Yes, admission to the rest of the Museum is included in the special exhibition ticket price. Note that on Mondays and Tuesdays, only the first floor of the Museum is open. The exhibition will be open until 7 pm with a last ticketed entry of 5:45 pm Monday–Wednesday and Friday–Sunday, and until 10 pm with a last ticketed entry at 8:45 pm on Thursday.
For a complete list of exhibition and Museum hours, see our Visit page.
Q: Do I need to print my tickets? What happens when I arrive at the Museum?
You can either print your tickets at home or present your electronic tickets on your mobile device. There is no need to go to the Admissions Desk when you arrive, as your electronic or printed ticket is valid for entry directly into the exhibition. The time on your ticket is the time you should be in line at the entrance to the exhibition, which is located on the first floor, just off the lobby. Restrooms and Coat Check are also in the lobby area.
When you arrive at the Museum, feel free to check your coat or bags (large items must be checked) and use the restroom before joining the line for your ticket time, as tickets are good for one-time entry only. If you arrive earlier than your ticket time, staff may ask you to explore the Museum and come back at your assigned time. There are two lines: one for standard ticket holders and one for Museum Members. Please make sure you get in the appropriate line. Staff may ask you to go to another line if you are in the wrong one. If you have an untimed entry ticket, you may bypass the line, go straight to the staff member scanning tickets, and be let into the exhibition.
Any questions? See a staff member, who will be happy to assist you.
Q: I purchased multiple tickets online, but only received one email and QR code from Showclix. Are my tickets all there?
Yes. All tickets purchased in a single transaction will be included in one QR code (black and white pixelated square) for us to scan.
Q: Are tickets timed? What if I miss my time slot?
Yes, most tickets are timed in order to help control traffic flow in the exhibition. We do offer a limited number of untimed entry tickets for $35 available online only.
The time on your ticket is when you should be in line at the entrance to the exhibition. If you're late for your ticket time, entry will be permitted at the discretion of staff.
Q: When can I come to see the exhibition?
For a complete list of exhibition and Museum hours, please see our Visit page.
Q: Will tickets be available for purchase in person?
Yes, a limited number of same-day tickets will be available for purchase on-site each day. Same-day tickets are available on a first-come, first-served basis and sell out quickly.
Q: What is an untimed entry ticket?
Untimed tickets are special $35 tickets that allow entry at any time on the date selected.
Q: Are children required to have tickets to enter Frida Kahlo? What if my child does not have a ticket for the exhibition?
Yes, everyone ages 3 and up must have a Frida Kahlo ticket to enter the exhibition. This helps us ensure the exhibition does not exceed capacity. No one over the age of 3 will be permitted to enter the exhibition without a ticket.
Q: Can I change my ticket time after my reservation is made?
Tickets are nonrefundable, but can be exchanged 72 hours prior to the date and for one time with no fees by emailing firstname.lastname@example.org with your name and new requested date. Exchange is based on availability. Exchange may take up to 72 hours.
Q: Can I give my ticket to someone else?
Absolutely. Tickets are transferable, so feel free to give your unused ticket to someone else.
Q: Are strollers allowed in the exhibition?
Yes, strollers are allowed in the exhibition and all other spaces in the Museum unless otherwise noted.
Q: Is photography allowed in the exhibition?
Unfortunately, photography is not allowed in the exhibition, but we welcome it in other areas of the Museum (no flash, please).
Q: Is sketching allowed in the exhibition?
Unfortunately, because of the crowded nature of the exhibition, sketching is not permitted. We welcome sketching in other areas of the Museum, however. See our Museum FAQ page for more about sketching.
Q: I have a question that isn't answered here. What should I do?
If you have additional questions not answered here, please feel free to call the Frida Kahlo hotline at 718.501.6484 or email us at email@example.com.