Director of Development Operations
The Director of Development Operations is a vital team leader and strategist, an expert in designing and managing systems, and a key member of the Development team who instills best practices in the science of fundraising. They are involved in a wide range of tasks, from daily activities to special long- and short-term projects that advance the functioning of a strong, effective Development department.
The Director of Development Operations liaises with the Finance department and monitors all systems to support Development’s donor management, analytical, and financial tracking functions. This position offers a unique opportunity to help lead the Museum’s strategic direction and shape our fundraising goals through harnessing data and other strategic insights. A core mandate for the Director of Development Operations is to centralize a suite of activity that is currently spread across the Development team and other key departments (acknowledgment letters, gift entries, reports, and data pulls, e.g.).
Success in this role will require an entrepreneurial spirit and eagerness to build on the existing foundation of the department to shape new approaches as the Brooklyn Museum migrates to its first CRM (Tessitura).
- Bachelor’s degree or commensurate experience
- At least ten years of experience in the field
- Strong communication skills to interpret department requests and design/deliver tailored results
- Attention to detail and ability to learn new programs easily, handle multiple projects simultaneously, prioritize effectively, and exercise good judgment and decision making
- Demonstrated success in managing the integrity of a donor database and instituting best practices inclusive of gift processing, reporting, and donor acknowledgment
- Experience with reporting (grant reporting, expense reporting, and building reports for the team in Raiser’s Edge and then Tessitura) and reconciliation (working with Finance to ensure accurate reporting)
- Experience with Tessitura
- Experience with prospect management, analytics, and prospect research
- Be a thought partner and strategist for the Chief Development Officer (CDO) and key colleagues across the institution, leveraging data to make informed decisions
- Oversee a team of three, comprising the Manager of Development Systems and Operations and two Development Operations Assistants, responsible for prospect research, donor crediting, gift and data entry, and moves management
- Design protocols for research, database management, and CRM functionality, to be implemented Museum-wide, and work with all departments to maintain these systems
- Create systems and establish protocols to support the fundraising cycle from research, identification, and qualification to cultivation, solicitation, and donor stewardship
- Oversee and develop documentation and standard operating procedures for Development operations, such as gift entry, appeal tracking, moves management, reporting, and data hygiene
- Manage a variety of reports, analysis, and forecasts, including progress on strategic KPIs, annual goals, team-specific KPIs, grant reporting, expense reporting, and running forecast
- Work with the CRM Director and CDO to evaluate opportunities to integrate other technology with the CRM system to create a unified system for sharing information across platforms, such as an ERP system or collection management system
- Ensure full compliance for all donor relations based on best practices, regulations (including IRS guidelines and legislation such as GDPR and CCPA), DAF compliance, and benefits fulfillment
- Monitor all budgets, including revenue and expense budgets; liaise with the Finance department to ensure budget reconciliation; and oversee the quarterly re-forecast process for both revenue and expenses
Ensure proper data hygiene for error-free, consistent, and accurate data with regular reviews for duplicate, incomplete, or invalid data as well as correct data entry procedures
Start date: Immediately
Reports to: Chief Development Officer
Position type: Full-time
Grade and salary: C1 - $128,520
Union status: Nonunion
FLSA status: Exempt
Schedule: 35 hours per week, Monday–Friday, 9 am–5 pm
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At the Brooklyn Museum, we value all types of experience. For us, a successful candidate has many of the qualities listed in our job postings, and the desire and capacity to learn the rest on the job. If much, but not all, of a job posting describes you, then we welcome your application.