Floor Associate (P/T)—Visitor Experience
The primary goals of this position are to welcome and check in visitors, sell daily admission and Memberships, manage lines, and work in Coat Check, storing coats and backpacks for visitors while they explore the Museum during regular hours, special events, rentals, and after-hours programs. Greeting visitors and monitoring timed entry into ticketed exhibitions requires a welcoming presence and excellent communication skills. The Coat Check requires the Floor Associate to be on their feet for long periods of time and work diligently to store and retrieve visitors’ belongings. The ideal candidate multitasks with ease and possesses strong hospitality, organizational, and teamwork skills. The ability to maintain a positive attitude while working in a fast-paced, team-oriented environment is crucial.
A successful candidate will meet many of these requirements and have the desire and capacity to learn the rest on the job.
- High school diploma or equivalent
- Experience in cash handling and ability to maintain an organized cash drawer
- Ability to learn nuanced ticketing policies and effectively communicate them to visitors
- Ability to provide excellent customer service in a fast-paced environment
- Commitment to the Brooklyn Museum’s mission to provide customer service that is welcoming and inclusive to all, regardless of race, color, national origin, sex, religion, or age
- Ability to work well within a team
- A positive attitude (we believe positivity is contagious and fosters a collaborative workflow built on kindness and support)
- Ability to lift up to 20 lbs. and work on your feet
- Ability to implement Museum policies in a manner that is friendly but firm in order to maintain the safety of artwork and visitors
- Proficiency in language(s) other than English
- Interest in an arts-related field, and love of art and the Museum
- Greet all visitors with warmth and kindness while effectively communicating exhibition guidelines, ticketing policies, and day-of events
- Manage lines for exhibitions through strong organizational skills and effective communication with staff and visitors
- Check in guests and monitor timed entry into exhibitions and program spaces
- Sell daily Museum admission, event tickets, and Memberships; process credit cards and ring up cash
- Staff Coat Check, which requires storing, retrieving, and organizing visitors’ belongings with care
- Demonstrate holistic knowledge of the Brooklyn Museum’s exhibitions, programming, Membership benefits, events, facilities, and operational changes (all staff members will be given time to become familiar with the Museum)
- Provide directions so visitors can navigate the building with ease
- Scan tickets and work in Coat Check during occasional special events after regular hours of operation (shifts will be assigned on a rotating basis)
- Work on the first Saturday of each month during First Saturdays programming and mandatory quarterly training session
- Attend the Morning Meeting at the beginning of each shift
- Read and absorb information in daily notes
Start date: Immediately
Department: Visitor Experience
Reports to: Associate Manager of Visitor Experience
Position type: Part-time
Hourly rate: $22/hour
Union status: Union—UAW Local 2110
FLSA status: Nonexempt
Schedule: 15–21 hours per week on average. One weekend day per week is required. The Museum is open 11 am–6 pm Wednesday–Sunday, and shifts are 10:15 am–6 pm. Working at after-hours events is mandatory; shifts will be assigned on a rotating basis. The first Saturday of the month is a mandatory shift.
If you have questions about our online application system, get in touch with us at email@example.com.
At the Brooklyn Museum, we value all types of experience. For us, a successful candidate has many of the qualities listed in our job postings, and the desire and capacity to learn the rest on the job. If much, but not all, of a job posting describes you, then we welcome your application.