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Sales Lead

We are looking for an outgoing, engaging, and confident individual to take on the role of Lead Sales Associate to support the Brooklyn Museum Shop’s leadership team in service, selling, and daily processes. Under the supervision of the Shop Manager and Assistant Manager, they will oversee the operational dynamics of the main Shop, exhibition and pop-up shops, sales team, and operations. The Lead Sales Associate wears multiple hats: they serve as the face of our institution, deliver exceptional customer service and leadership, share our mission and vision, and help build our community. The ideal candidate is flexible, positive, and high-energy, and enjoys connecting with people and sharing their excitement about our products, programs, exhibitions, and collections. They are a self-starter, unfazed by challenges and excited by the ever-changing nature of our institution, and want to be part of a dynamic, diverse team.


  • 2+ years of retail sales and leadership experience
  • Strong verbal, organizational, and communication skills
  • Commitment to delivering a high level of customer service
  • Team player; able to work independently and as part of a team
  • Good time management skills
  • Ability to perform physical tasks as needed, including lifting 30+ lbs.
  • Flexibility with scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays based on Shop and Museum needs; weekend availability is required

Preferred skills

  • A natural leader who enjoys coaching and providing productive feedback to accomplish a common goal
  • Approachable and welcoming attitude toward colleagues and guests
  • Passion for products and love of discovering new brands
  • Pride in your work and willingness to do what it takes to get a job done well
  • Positive outlook and effective problem-solving capabilities
  • Excited to work in a fast-paced, multifaceted cultural institution
  • Sense of urgency to meet the needs of guests and colleagues
  • Ability to be consistent and reliable


  • Act as an ambassador of the Brooklyn Museum and Shop by living our values and connecting our mission, vision, exhibitions, and collections to our unique product stories
  • Maintain a highly professional and positive presence on the sales floor
  • Uphold the Museum Shop standards, policies, and procedures, as well as proactively connect to the Museum to support a holistic visitor experience
  • Demonstrate regular, dependable attendance and punctuality
  • Proactively engage with customers to make recommendations that drive conversion and sales and create a memorable customer experience
  • Ensure inventory is restocked on a daily basis and work with the Visual Merchandise Manager to maintain Shop floor standards and dynamics
  • Manage transactions including sales, Memberships, email capture, and recordkeeping
  • Support and assist with Shop events and operations at all levels, including physical inventory and cash handling; organization and maintenance of back stock areas for the main Shop and exhibition and pop-up shops; daily, weekly, and monthly audits and checklists as assigned by the Shop Manager; and maintaining guest records
  • Be a liaison between Shop management, leadership, and sales colleagues while making suggestions to improve Shop dynamics
  • Work with the leadership team to track key performance indicators and set measurable goals for the sales team
  • Communicate job expectations and plan, monitor, and appraise results
  • Demonstrate, teach, motivate, and lead sales associates and new hires in best practices for guest service and engagement while driving Shop sales and Membership goals
  • Ensure that sales associates are up-to-date on new arrivals, sales goals, exhibitions, programs, and events each week
  • Maintain records of employee development by overseeing performance observations and coaching for best practices while leading the team to measurable success
  • Make recommendations to management regarding disciplinary actions
  • Other duties as assigned

Start date: Immediately

Department: Merchandising

Reports to: Shop Manager

Position type: Full-time

Grade and salary: J - $57,630

Union status: Union—UAW Local 2110

FLSA status: Nonexempt

Schedule: 35 hours per week, Wednesday–Sunday, 10:30 am–6:30 pm

Apply online.

If you have questions about our online application system, get in touch with us at

At the Brooklyn Museum, we value all types of experience. For us, a successful candidate has many of the qualities listed in our job postings, and the desire and capacity to learn the rest on the job. If much, but not all, of a job posting describes you, then we welcome your application.