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Membership Host (P/T)—Membership

We seek dependable, resourceful, and people-oriented individuals to generate Museum Membership sales and provide exceptional customer service. The Membership Host interacts with a broad range of staff and visitors, maintaining a commitment to consistently excellent customer service for all Members and visitors, in order to enhance the quality of their Museum experience.

Requirements:

  • Sales and customer service experience
  • Excellent communication, problem-solving, customer service, and conflict-resolution skills
  • Ability to deal courteously, efficiently, and maturely with staff, volunteers, Members, and the general public
  • Ability to handle multiple tasks with ease while being a team player
  • Proficiency in Microsoft Office and knowledge of fundraising software (especially Raiser's Edge) are highly desirable

Responsibilities:

  • Provide frontline customer service and information to Members and potential Members
  • Welcome and greet Members and visitors in a positive and professional manner
  • Sell, renew, and upgrade Memberships
  • Resolve Members' issues and address their concerns and requests in a respectful, expedient manner
  • Respond to public inquiries about the Museum and surrounding community
  • Maintain Membership information using Raiser's Edge
  • Submit daily sales reports
  • Provide clerical assistance to the Membership office, as needed
  • Provide Membership information and support to Visitor Experience and Engagement staff stationed at the Information Desk
  • Maintain an inventory of Membership supplies and materials at the Member Services Desk
  • Actively maintain Membership areas, equipment, and personal work space to ensure a neat, clean, and safe environment at all times

Start date: Immediately

Department: Membership

Reports to: Assistant Manager, Membership

Position type: Part-time

Union status: Non-union

FLSA status: Non-exempt

Schedule: Part-time; must be available Wednesdays–Sundays during Museum hours

Apply online

If you have questions about our online application system, please get in touch with us at job.application.questions@brooklynmuseum.org.