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Membership Host (P/T)—Development

(Part-time, permanent, non-union position)

We seek a dependable, resourceful, and people-oriented individual to provide sales, customer service, and administrative support to Museum Members and visitors. The Membership Host interacts with a broad range of staff and visitors, maintaining a commitment to consistently excellent customer service for all Members and visitors in order to enhance the quality of their Museum experience.

Requirements:

  • Bachelor's degree preferred
  • Sales and customer service experience
  • Excellent communication, problem-solving, customer service, and conflict-resolution skills
  • Ability to deal courteously, efficiently, and maturely with staff, volunteers, Members, and the general public
  • Ability to handle multiple tasks with ease while being a team player
  • Proficiency in Microsoft Office and knowledge of fundraising software (especally Raiser's Edge) are highly desirable

Responsibilities:

  • Provide frontline customer service and information to Members and potential Members
  • Welcome and greet Members and visitors in a positive and professional manner
  • Sell, renew, and upgrade Memberships
  • Resolve Members' issues and address their concerns and requests in a respectful, expedient, and professional manner
  • Respond to public inquiries about the Museum and surrounding community
  • Maintain Membership information using Raiser's Edge
  • Submit daily sales reports
  • Provide clerical assistance to the Membership office, as needed
  • Assist with the execution of Membership events
  • Provide Membership information and support to Visitor Services staff at the Information Desk
  • Maintain an inventory of Membership supplies and materials at the Membership Desk
  • Actively maintain Membership areas, equipment, and personal work space to ensure a neat, clean, and safe environment at all times

Reports to: Director of Membership and Annual Fund

Starting date: Immediately

Schedule: Part-time. Must be available Wednesday–Sunday during Museum hours

To apply: Please send your cover letter and résumé to job.membership.host@brooklynmuseum.org.