Ticket FAQ
TICKET POLICIES
Do I need to book tickets in advance to visit the Museum?
We strongly recommend booking tickets online ahead of time. A limited number of same-day tickets are available for purchase on-site, on a first-come, first-served basis.
We strongly encourage Members to reserve tickets in advance and skip the line at the Member Services Desk. A limited number of same-day tickets are available at Member Services on a first-come, first-served basis.
How much are tickets? What is included with each ticket?
Please see our Tickets page for information on ticket types and pricing.
Members are entitled to a number of complimentary tickets per visit based on Membership level:
- Individual: 1 adult ticket per visit
- Dual: 2 adult tickets and 4 child tickets per visit
- Enthusiast: 4 adult tickets and 4 child tickets per visit
- Advocate: 4 adult tickets and 4 child tickets per visit
- Groundbreaker: 6 adult tickets and 4 child tickets per visit
- Director’s Circle: 6 adult tickets and 4 child tickets per visit
Complimentary tickets can be used for general Museum admission or ticketed exhibitions. If you’d like to bring more guests than your Membership level allows, you can purchase additional tickets at a 30% discount when reserving, or upgrade your Membership to a level that includes additional complimentary tickets. Note that additional guest tickets cannot be purchased for Member hours or events.
Do I need to print my tickets?
No. You can show the QR code ticket on your mobile device.
What time should I be at the Museum? What happens when I arrive?
For general admission, you may enter anytime during regular Museum hours on the day indicated on your ticket.
For ticketed exhibitions, the time on your ticket reflects the time to be at the exhibition entrance. Please arrive at the Museum at least 15 minutes prior to the time on your ticket, to allow enough time to enter the building and proceed to the exhibition entrance. A staff member will scan your ticket at the exhibition entrance.
For all Member tickets, you may enter anytime during regular Museum hours on the day indicated on your ticket. A staff member will scan your ticket at the exhibition entrance.
I booked multiple tickets online but received only one email and QR code. Are all my tickets there?
Yes. All tickets purchased in a single transaction will be included in one QR code (black-and-white pixelated square) for us to scan.
Are tickets timed? What if I miss my time slot?
General admission tickets are untimed. Ticketed exhibitions have timed tickets to help control traffic flow. If you’re late for your ticket time, entry will be permitted if space allows.
Members enjoy free Member tickets, which offer flexible, anytime entry to ticketed admissions and general admission. For more information, visit our Member Hub.
Will tickets be available for purchase in person?
A limited number of same-day tickets will be available on-site, on a first-come, first-served basis.
Are children required to have tickets to enter? What if my child doesn’t have a ticket?
Yes. Everyone ages 4 and up must have a ticket to enter.
All Members at the Dual level and above are entitled to 4 complimentary children’s tickets per visit.
Can I change my ticket time after my reservation is made?
Tickets are nonrefundable but can be exchanged once with no fees, up to 72 hours prior to the date, by emailing tickets@brooklynmuseum.org with your name and new requested date. Exchange is based on availability.
Can I give my ticket to someone else?
Tickets are transferable, so feel free to give your unused ticket to someone else.
For Members, however, benefits are nontransferable, so if you’re unable to attend, a friend or family member won’t be able to use your complimentary tickets. If you cannot use your reserved tickets, email membership@brooklynmuseum.org or call 718.501.6326 to cancel your order.
Online tickets are sold out, but I’m a Member. Are there additional tickets for Members?
We’ll have a limited number of same-day tickets available at the Member Services Desk on a first-come, first-served basis but can’t guarantee availability during peak times. Check out Member Mornings for additional spots on Saturday mornings!
Do Corporate and University Members, reciprocal Members through the Museum Alliance Reciprocal Program (MARP), and staff from other cultural institutions receive free admission?
University Members, reciprocal Members, and staff from other cultural institutions receive free general admission only. Corporate Members receive varying levels of free admission based on the company’s level of support. For more information about Corporate Membership benefits or to find out if your company is a Corporate Member, email corporate.relations@brooklynmuseum.org. All Corporate Member tickets must be reserved in advance.
For ticketed exhibitions, reciprocal Members must purchase full-price tickets in advance online.
Same-day, discounted tickets for ticketed exhibitions are available for purchase on-site for employees of institutions that belong to the Museums Council of the City of New York and current members of AAM or ICOM (must show staff I.D./membership card). Same-day tickets are available on a first-come, first-served basis, and we cannot guarantee availability.
What happens if my Membership expires before the day I want to visit?
Your Membership must be current on the date of your visit in order to book advance tickets.
Are there special hours for Members?
Yes! In addition to anytime access during regular Museum hours, Members enjoy exhibition previews and viewing hours on select dates. See all upcoming Member Events.
How many times can Members visit a ticketed exhibition?
As a Member, you’re welcome to visit any exhibition, including ticketed ones, as many times as you’d like, for free!
How do I log in to my account to reserve tickets?
Log into your account by visiting secure.brooklynmuseum.org/account/login. Choose “Log Iin” if you know the email address and password associated with your Membership.
To set up your account and password for the first time, select the “Forgot Your Password” prompt to receive an email confirming your account details.
I’m getting an error message on the ticketing site. What should I do?
Email tickets@brooklynmuseum.org or call 718.501.6484.
If you’re a Member and experiencing an issue with your ticketing account, email membership@brooklynmuseum.org or call 718.501.6326 (Monday–Friday, 9 am–5 pm). When the Membership office is closed, email tickets@brooklynmuseum.org or call 718.501.6484.
I have a question that isn’t answered here. What should I do?
Check our general FAQ for additional information about your visit.
If you still have questions, contact us at 718.501.6484 or information@brooklynmuseum.org.