Do I need to book tickets in advance to visit the Museum?
We strongly recommend booking tickets online ahead of time. A limited number of same-day timed tickets will be available for purchase on-site each day, on a first-come, first-served basis.
Members are strongly encouraged to reserve tickets in advance; this will help you plan your visit and guarantee you a specific time slot. A limited number of same-day tickets will also be reserved for Members.
How much are tickets? What is included with each ticket?
Please see our Tickets page for information on our ticket types and pricing.
Members are entitled to a number of complimentary tickets per visit based on Membership level:
- Individual: 1 ticket per visit
- Dual: 2 tickets per visit
- Insider: 2 tickets per visit
- Trendsetter: 4 tickets per visit
- Groundbreaker: 6 tickets per visit
- Director's Circle: 6 tickets per visit
Complimentary tickets can be used for general Museum admission or ticketed exhibitions. Members may purchase additional full-price tickets for their guests, excluding Members-only hours and previews.
How can I access the KAWS exhibition shop?
You must have a ticket to KAWS: WHAT PARTY to enter the exhibition shop. You may only visit the exhibition shop on the day of your ticket, at your ticketed time. You may only enter the exhibition shop once per day, even if you have multiple tickets for a single day. Staff will enforce this policy at the KAWS exhibition shop door.
Do I need to print my tickets?
No. You can show the QR code ticket on your mobile device.
What time should I be at the Museum? What happens when I arrive?
For general admission, please arrive at the Museum at the time on your ticket, as your ticket reflects your entry time into the building.
For ticketed exhibitions, the time on your ticket reflects the time to be at the exhibition entrance. Please arrive at the Museum at least 15 minutes prior to the time on your ticket, to allow enough time to enter the building and proceed to the exhibition entrance. A staff member will scan your ticket at the exhibition entrance.
I booked multiple tickets online, but only received one email and QR code. Are all my tickets there?
Yes. All tickets purchased in a single transaction will be included in one QR code (black-and-white pixelated square) for us to scan.
Are tickets timed? What if I miss my time slot?
Yes. All tickets, including Member tickets, are timed to help control traffic flow. If you're late for your ticket time, entry will be permitted if space allows.
Will tickets be available for purchase in person?
Yes. A limited number of same-day, timed tickets will be available on-site each day. Same-day tickets are available on a first-come, first-served basis.
Are children required to have tickets to enter? What if my child doesn't have a ticket?
Yes. Everyone ages 4 and up must have a ticket to enter.
All Members at the Dual level and above are entitled to 4 complimentary children's tickets per visit.
Can I change my ticket time after my reservation is made?
Tickets are nonrefundable, but can be exchanged once with no fees, up to 72 hours prior to the date, by emailing firstname.lastname@example.org with your name and new requested date. Exchange is based on availability.
Can I give my ticket to someone else?
Tickets are transferable, so feel free to give your unused ticket to someone else.
For Members, however, benefits are nontransferable, so if you're unable to attend, a friend or family member won't be able to use your complimentary tickets. If you're unable to use your reserved tickets, please email email@example.com or call 718.501.6326 to cancel your order.
Online tickets are sold out, but I’m a Member. Are there additional tickets for Members?
If advance tickets are sold out online, they're sold out for both Members and the general public. We'll have a limited number of same-day tickets available at the Member Services Desk on a first-come, first-served basis but can't guarantee availability.
Do Corporate and University Members, reciprocal Members through the Museum Alliance Reciprocal Program (MARP), and staff from other cultural institutions receive free admission?
University Members, reciprocal Members, and staff from other cultural institutions receive free general admission only. Corporate Members receive varying levels of free admission, based on the company's level of support. For more information about Corporate Membership benefits or to find out if your company is a Corporate Member, please email firstname.lastname@example.org. All Corporate Member tickets must be reserved in advance.
For ticketed exhibitions, reciprocal Members should purchase full-price tickets in advance online.
Discounted tickets for ticketed exhibitions are available for purchase on-site for same-day entry for employees of institutions that belong to the Museums Council of the City of New York and current members of AAM or ICOM (must show staff I.D./membership card). Same-day tickets are available on a first-come, first-served basis, and we cannot guarantee availability.
What happens if my Membership expires before my ticket date?
Your Membership must be current on the date of your visit in order to redeem your tickets. If your Membership expires before the date of your visit, you'll need to renew in order to redeem your tickets, or they'll be cancelled.
Will the Museum be open additional days for Members?
In addition to regular Museum hours, Members enjoy exclusive previews and viewing hours on select dates. Members can reserve complimentary tickets for these time slots through our ticketing site. Standard Member admission benefits apply, and additional tickets are not available to purchase. Check our Member Events listing for upcoming events and additional information.
How many times can Members visit ticketed exhibitions?
As a Member, you’re welcome to visit as many times as you’d like, for free!
I’m interested in becoming a Member and reserving special exhibition tickets at the same time. How do I do this?
We can’t wait to welcome you as a Member! You can purchase a Membership and reserve tickets in one transaction online. Simply add your preferred Membership level and tickets to your cart, and all Membership discounts will be automatically applied. You can also become a Member by calling 718.501.6326 (Mondays–Fridays, 9 am–5 pm). Please note: If you join over the phone, your Membership will take one full business day to activate, and you'll need to wait until your Membership is active to access online tickets. Please consider purchasing your Membership online if you'd like immediate access to tickets.
How do I log in to my account to reserve tickets?
Members can log in to their account online by choosing the “Member Login” prompt and using the email address and password associated with their Membership. To set up your account and password for the first time, please select the “Forgot Your Password” prompt to receive an email confirming your account details. Please note that, for the purposes of Member tickets and other discounts, there can only be one email address per Membership. Memberships with two cardholders will only have one login email address. To update the email address associated with your Membership, please email email@example.com or call 718.501.6326 (Mondays–Fridays, 9 am–5 pm). Note that any changes to your login will take one full business day to take effect.
I’m getting an error message on the ticketing site. What should I do?
Please email firstname.lastname@example.org or call 718.501.6484.
If you're a Member and experiencing an issue with your ticketing account, please email email@example.com or call 718.501.6326 (Mondays–Fridays, 9 am–5 pm).
I have a question that isn't answered here. What should I do?
Check our general FAQ for additional information about your visit.
If you still have questions not answered here, please feel free to call us at 718.501.6484 or email us at firstname.lastname@example.org.