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Ticket FAQ


Do I need to book tickets in advance to visit the Museum?
We strongly recommend booking tickets online ahead of time. A limited number of same-day tickets are available for purchase on-site, on a first-come, first-served basis.

Members are strongly encouraged to reserve tickets in advance. A limited number of same-day tickets will also be reserved for Members.

How much are tickets? What is included with each ticket?
Please see our Tickets page for information on ticket types and pricing.

Members are entitled to a number of complimentary tickets per visit based on Membership level:

  • Individual: 1 ticket per visit
  • Dual: 2 tickets per visit
  • Insider: 2 tickets per visit
  • Trendsetter: 4 tickets per visit
  • Groundbreaker: 6 tickets per visit
  • Director’s Circle: 6 tickets per visit

Complimentary tickets can be used for general Museum admission or ticketed exhibitions. Members may purchase additional full-price tickets for their guests, excluding Members-only hours and previews.

Do I need to print my tickets?
No. You can show the QR code ticket on your mobile device.

What time should I be at the Museum? What happens when I arrive?
For general admission, you may enter anytime during regular Museum hours on the day indicated on your ticket.

For ticketed exhibitions, the time on your ticket reflects the time to be at the exhibition entrance. Please arrive at the Museum at least 15 minutes prior to the time on your ticket, to allow enough time to enter the building and proceed to the exhibition entrance. A staff member will scan your ticket at the exhibition entrance.

I booked multiple tickets online but received only one email and QR code. Are all my tickets there?
Yes. All tickets purchased in a single transaction will be included in one QR code (black-and-white pixelated square) for us to scan.

Are tickets timed? What if I miss my time slot?
General admission tickets are untimed. Ticketed exhibitions have timed tickets to help control traffic flow. If you’re late for your ticket time, entry will be permitted if space allows.

Members enjoy free Member tickets, which offer flexible, anytime entry to ticketed admissions and general admission. For more information, visit our Current Members page.

Will tickets be available for purchase in person?
Yes. A limited number of same-day tickets will be available on-site, on a first-come, first-served basis.

Are children required to have tickets to enter? What if my child doesn’t have a ticket?
Yes. Everyone ages 4 and up must have a ticket to enter.

All Members at the Dual level and above are entitled to 4 complimentary children’s tickets per visit.

Can I change my ticket time after my reservation is made?
Tickets are nonrefundable but can be exchanged once with no fees, up to 72 hours prior to the date, by emailing with your name and new requested date. Exchange is based on availability.

Can I give my ticket to someone else?
Tickets are transferable, so feel free to give your unused ticket to someone else.

For Members, however, benefits are nontransferable, so if you’re unable to attend, a friend or family member won’t be able to use your complimentary tickets. If you’re unable to use your reserved tickets, email or call 718.501.6326 to cancel your order.

Online tickets are sold out, but I’m a Member. Are there additional tickets for Members?
If advance tickets are sold out online, they’re sold out for both Members and the general public. We’ll have a limited number of same-day tickets available at the Member Services Desk on a first-come, first-served basis but can’t guarantee availability.

Do Corporate and University Members, reciprocal Members through the Museum Alliance Reciprocal Program (MARP), and staff from other cultural institutions receive free admission?
University Members, reciprocal Members, and staff from other cultural institutions receive free general admission only. Corporate Members receive varying levels of free admission based on the company’s level of support. For more information about Corporate Membership benefits or to find out if your company is a Corporate Member, email All Corporate Member tickets must be reserved in advance.

For ticketed exhibitions, reciprocal Members must purchase full-price tickets in advance online.

Same-day, discounted tickets for ticketed exhibitions are available for purchase on-site for employees of institutions that belong to the Museums Council of the City of New York and current members of AAM or ICOM (must show staff I.D./membership card). Same-day tickets are available on a first-come, first-served basis, and we cannot guarantee availability.

What happens if my Membership expires before my ticket date?
Your Membership must be current on the date of your visit to redeem your tickets. If your Membership expires before the date of your visit, you’ll need to renew to redeem your tickets, or they’ll be cancelled.

Will the Museum be open additional days for Members?
In addition to access during regular Museum hours, Members enjoy exclusive previews and viewing hours on select dates. Members can reserve complimentary tickets for these time slots. Standard Member admission benefits apply, and additional tickets are not available for purchase. See all upcoming Member Events.

How many times can Members visit ticketed exhibitions?
As a Member, you’re welcome to visit as many times as you’d like, for free!

I’m interested in becoming a Member and reserving special exhibition tickets at the same time. How do I do this?
We can’t wait to welcome you as a Member! You can purchase a Membership and reserve tickets in one transaction. Simply add your preferred Membership level and tickets to your cart, and all Membership discounts will be automatically applied.

You can also become a Member by calling 718.501.6326 (Monday–Friday, 9 am–5 pm). If you join over the phone, your Membership will take one full business day to activate, and you’ll need to wait until your Membership is active to access online tickets. Consider purchasing your Membership online if you’d like immediate access to tickets.

How do I log in to my account to reserve tickets?
Members can log in to their account online by choosing the “Member Login” prompt and using the email address and password associated with their Membership. To set up your account and password for the first time, select the “Forgot Your Password” prompt to receive an email confirming your account details.

For the purposes of Member tickets and other discounts, there can be only one email address per Membership. Memberships with two cardholders will have only one login email address. To update the email address associated with your Membership, email or call 718.501.6326 (Monday–Friday, 9 am–5 pm). Any changes to your login will take effect after one full business day.

I’m getting an error message on the ticketing site. What should I do?
Email or call 718.501.6484.

If you’re a Member and experiencing an issue with your ticketing account, email or call 718.501.6326 (Monday–Friday, 9 am–5 pm).

I have a question that isn’t answered here. What should I do?
Check our general FAQ for additional information about your visit.

If you still have questions, contact us at 718.501.6484 or