All posts tagged bloomberg

caption

Leveraging Machine Learning for Better Efficiency

Extremely smart people dedicated to the field of machine learning have made tools that are not only better, but far more accessible than they have…

Read More
ASK snippets can now be seen on object pages like in this example of our Spacelander Bicycle.

ASK Snippets Integrated Into BKM Website

A number of things happen after a visitor has a chat with our ASK team. At the end of each day, the ASK team takes the…

Read More
1
Visitor image on the left. Brooklyn Museum original image on the right.

Image Matching Now Supporting iBeacon Results

Every second counts when the ASK team is responding to visitor questions. With that in mind, a few weeks ago we looked into how we…

Read More
The team brainstormed to compile helpful reminders and new info for the manual.

Revising our ASK Engagement Manual

It’s been a year since the original ASK team arrived at the Museum, and we’ve been reflecting on all the ways ASK has evolved over…

Read More
It was during the Bloomberg testing session when we could see a number of users all having the same problems that issue became really clear.

Selectively Flying Blind After Android User Testing

ASK Brooklyn Museum for Android is now available on Google Play. We had one early quandary, but this was a fairly straightforward development process. That is, until we…

Read More
Two members of the ASK Team, Elizabeth and Zinia, review visitor chats.

Chatting About… Chats

As the ASK Team gears up for the app’s Android launch in April and expands to two full-time members and four part-time members, it seems…

Read More
The current ASK team Stephanie Cunningham, Zinia Rahman, Elizabeth Treptow, Andy Hawkes, and Megan Mastrobattista.

Lessons Learned Staffing ASK

Hard to believe that it’s been a full year since we began the initial hiring process for our ASK team. We’ve accomplished so much in…

Read More
Going with the Google ID to recognize users across devices may be problematic for ASK engagement.

How Important is Anonymity When Asking a Question?

As reported earlier, the Android version of our ASK app is due to launch in April. For the most part, the app will look and…

Read More
Mobile side debugger tool developed by HFC to show beacons being ranged and which beacon would be sent with a message if a user were to hit send.

Code Release: Going from iOS to Android Solving iBeacon Issues Along the Way

Our Android release is coming in April. I’m often asked about our strategy to expand into Android when 74% of our users are on iOS…

Read More
Using a selfie stick to update Estimote beacon firmware in the galleries.

Getting Visibility on the iBeacon Problem

It’s been just over a year since I wrote about the realities of installing ibeacon to scale. Our ASK app, funded by Bloomberg Philanthropies, has been active…

Read More
An example of an object page in the ASK Wiki. Information is organized according to discrete categories including Artist, Iconography, Purpose, Provenance, Style/Period, Socio-Cultural Context, and Historic Events.

What Do We Want from the ASK Wiki?

In one of my previous posts, way back in March 2015, I discussed our initial plans for a shared research database (an “ASK wiki”) which…

Read More
Sean Herman presents about the team's ASK BKM solution during Cornell Tech's studio sprint #3.

Asking with a New Set of Eyes

I’m sure it will come as no surprise to anyone that getting out of your own head every once in a while can have great benefits. We’ve…

Read More
The current ASK team (Stephanie Cunningham, Zinia Rahman, Elizabeth Treptow, Andy Hawkes, and Megan Mastrobattista) with a few friends.

All in a Day’s Work

In our last post, Sara discussed our ongoing definition and refinement of the ASK app’s engagement goals and our recent collaborative workshop with some of…

Read More
As part of our first workshop, members of the education staff spent time in the galleries using the app.

Getting It All on Paper

We developed ASK based on the premise (determined by over a year’s worth of pilot projects) that our visitors want to talk about art with…

Read More
Data review meeting between the ASK team and our curators in European art.

Sleuthing Clues about the Future from Visitor Interaction

Things have been pretty quiet over here for a while—have you noticed?  We had been blogging our progress on ASK weekly and in my last post…

Read More
Our current lobby has its challenges.

SITU Studio (re)Envisions our Lobby as Part of Bloomberg Connects

We are excited to announce that the Brooklyn based design firm, SITU Studio, will be working with us to create a new, more friendly and…

Read More
1
Our stock of iPod Touch devices ready to go for user testing.

Challenges using the iPod Touch for a Mobile Testing Environment

In previous blog posts we’ve discussed the results of our initial user testing. In this blog post we’ll talk about the process and challenges of getting…

Read More
A very high overview describing the relationship between our API and our mobile and dashboard applications.

One API to Rule Them All

In the web development world, RESTish APIs (Application Programming Interface) have slowly become the de facto standard by which different computing systems are used to…

Read More
Our web team on the ASK dashboard while one of our test participants testing the app observes "Trade Sign (Boy Riding Bicycle)"

User Testing ASK with our Members

Earlier this week I covered how we have been testing the ASK app internally. Today I am going to talk about how we user tested…

Read More
James, our back-end web developer role-playing as visitor and testing the ASK mobile app.

Preparing for User Testing

I was very excited by the prospect of user testing in the field when I started working on the Bloomberg Connects project. As a web…

Read More
6
Answered questions appear on a second screen near the iPad where questions are asked. This one is installed on a column in our Connecting Cultures exhibition.

Configuring the All-in-One Windows 8 PC into a Gallery Kiosk

In getting our ASK iPad pilot into full swing for Bloomberg Connects we needed to nail down how we were going to present the answers…

Read More
2
Observation showed us that visitors often use the kiosks in social groups.

Metrics Tell (Part of) the Story

As Shelley mentioned in her previous post, we’ve tweaked our comment kiosks over the past year or so, shifting them to an ask functionality only…

Read More
In our latest pilot, the same ipads have a re-branded start screen to match our ASK program for Bloomberg Connects.

Piloting the Complexities of Migrating iPad Kiosks into ASK

Brian and Jennie have been talking about our forthcoming mobile application, which is one of the public facing components of our Bloomberg Connects project, but…

Read More
Selecting ASK from the mobile home screen gives the user two views depending on where they are standing. Outside the museum, they see a call-to-action to come in and use ASK, which will be activated based on their geolocation. Once inside the museum, the feature is active and ready to use.

The Design Spin Cycle

When I started as Web Designer for the museum in January, I assumed I had been hired for a website redesign. Rookie mistake. As you’ve…

Read More
3
estimote beacons

Positioning Visitors with iBeacons

When Apple released iOS7 in 2013 one of the new features introduced was iBeacon. This technology would now enable Apple devices to pick up broadcasting…

Read More
Our start screen begins with an onboarding processes designed to be conversational.

Simply ASK

In previous Bloomberg Connects blog posts we’ve described the iterative process of determining how we can engage the visitor, enhancing their museum experience. The ASK app (our…

Read More
2
The data we gather at each step informs the next one. Simple, right? [

Going Responsive with Agile Planning

“Three Simple Truths” from The Agile Samurai by Jonathan Rasmussen: 1. It is impossible to gather all the requirements at the beginning of a project….

Read More
1
Google Analytics (along with zip code metrics) showed the majority of participation in Click! and Split Second was coming from local sources.

Local Matters

If you’ve been reading the blog lately you know we’ve been taking stock of our digital efforts and making considerable changes. I’ve been discussing what’s not…

Read More
In order to test quickly, we used off the self hardware in the form of iPod Touches, iPads, and iMessage.

Leveraging Technology for Connection

As Sara mentioned in her previous posts, we’ve been careful in this project to let visitor need pave the way toward an idea. It was…

Read More
Staff were stationed throughout the permanent collection to determine what type of guidance visitors were seeking.

Piloting a Future Visitor Experience

A series of internal meetings got us set on the path for this project, but we wanted to test it with our visitors. To do…

Read More
Meetings with staff from across departments helped gather ideas that would later be tested with visitors.

Taking Assumptions with a Grain of Salt

As Shelley introduced in her last post, we have the very ambitious goal of overhauling our visitor experience through an initiative funded by Bloomberg Philanthropies…

Read More
Everyone streaming through our doors has unique needs. How can we serve them better?

Visitor Powered Technology to Create a Responsive Museum

We are incredibly excited that Bloomberg Philanthropies has funded a three-year initiative as part of Bloomberg Connects and it gives us the opportunity to significantly improve…

Read More