As part of our original messaging with soft launch, we deployed gallery labels advertising the app. This first round included questions that we hoped would…
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Knowing what we know about our visitors, we figured pretty early on that we would need to offer face time with staff as part of…
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As I introduced in a previous post, SITU Studio was brought on board to design a mobile, flexible, and temporary set of furniture components that…
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I know that everyone on the team agrees—spending time learning about the collection is a privilege, an honor, and a lot of fun. Training started…
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ASK is a tool that allows any museum visitor using the Museum’s app to have the opportunity to be in direct and immediate contact with…
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I am happy to announce that we’ve identified and hired six individuals who are knowledgeable, experienced at connecting people with art, and excited to take…
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The most basic goal of the ASK app is to connect visitors to works of art in the museum. Although the conduit for this connection…
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I’ve just joined the Bloomberg Connects project as the Audience Engagement Lead. I will be heading the team that will be answering inquiries from visitors…
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On the surface, it might seem that our Bloomberg Connects project is all about tech. After all, this particular Bloomberg Philanthropies initiative is specifically for…
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As Shelley mentioned in her previous post, we’ve tweaked our comment kiosks over the past year or so, shifting them to an ask functionality only…
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Brian and Jennie have been talking about our forthcoming mobile application, which is one of the public facing components of our Bloomberg Connects project, but…
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“Three Simple Truths” from The Agile Samurai by Jonathan Rasmussen: 1. It is impossible to gather all the requirements at the beginning of a project….
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As Sara mentioned in her previous posts, we’ve been careful in this project to let visitor need pave the way toward an idea. It was…
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A series of internal meetings got us set on the path for this project, but we wanted to test it with our visitors. To do…
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As Shelley introduced in her last post, we have the very ambitious goal of overhauling our visitor experience through an initiative funded by Bloomberg Philanthropies…
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We are incredibly excited that Bloomberg Philanthropies has funded a three-year initiative as part of Bloomberg Connects and it gives us the opportunity to significantly improve…
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As I embarked on The Dinner Party Wikipedia project, my first step was to conduct a thorough assessment of the presence of these 1,038 women…
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The conversation about sexism on Wikipedia is longstanding. In 2011, The New York Times Room for Debate took up the question of why there are…
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As I’ve been leading the current Wikipedia initiative at the Brooklyn Museum, I have recently started working with our curator of African Art, Kevin Dumouchelle,…
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In September 2012, a representative from WikiAfrica approached us about working with them to provide Africa-related content to the Wikimedia Foundation’s websites. As the WikiAfrica profile…
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Our online collections have a relatively small number of visitors compared to the whopping 470 million unique visitors to Wikipedia each month. Every day, hundreds…
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If you’ve ever heard me speak at conferences you know that one of our most successful technology projects is also one of our simplest—the comment…
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I’ve been at the Brooklyn Museum for about a year-and-a-half now, which is also as long as I’ve been a resident of our fair borough….
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As you may recall, we kicked-off a visitor study about Connecting Cultures back in May with an updated approach based on a bit of trial-and-error…
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You may recall my previous post, which introduced our two-part visitor study about the Connecting Cultures installation. Well, we are a little better than half-way…
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Over the summer months you may notice an increased number of staff stationed in the museum lobby. One of these staff members may approach you,…
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