All posts tagged visitorexperience

The ASK team's new home. A dedicated info host is stationed with the team at all times to help visitors.

The ASK Team is Visible Once More

If you’ve been following our posts lately, you’ve noticed our tech team has been doing some amazing behind-the-scenes work in anticipation of our Android launch…

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Testing in Connecting Cultures where the team was more embedded in and among the works of art.

Seeking a Home on the Range

As summer draws to a close, so does our testing for the location of our ASK team. You may remember the results from our earlier testing in…

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Visitors loved the benches in the pavilion setup, but they felt disjointed from the ASK team.

Building is easy, but launching is hard.

If you think about it, building a project is fairly straightforward. It’s a one way street of sorts; a controlled process with steps involved, tests we can run, and timelines…

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Our current lobby has its challenges.

SITU Studio (re)Envisions our Lobby as Part of Bloomberg Connects

We are excited to announce that the Brooklyn based design firm, SITU Studio, will be working with us to create a new, more friendly and…

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Sticky Notes

Agile Baby Steps

By and large, most software in the world is made to a spec enshrined into immutability, then interpreted differently by various parts of the teams…

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The data we gather at each step informs the next one. Simple, right? [

Going Responsive with Agile Planning

“Three Simple Truths” from The Agile Samurai by Jonathan Rasmussen: 1. It is impossible to gather all the requirements at the beginning of a project….

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Google Analytics (along with zip code metrics) showed the majority of participation in Click! and Split Second was coming from local sources.

Local Matters

If you’ve been reading the blog lately you know we’ve been taking stock of our digital efforts and making considerable changes. I’ve been discussing what’s not…

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In order to test quickly, we used off the self hardware in the form of iPod Touches, iPads, and iMessage.

Leveraging Technology for Connection

As Sara mentioned in her previous posts, we’ve been careful in this project to let visitor need pave the way toward an idea. It was…

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Staff were stationed throughout the permanent collection to determine what type of guidance visitors were seeking.

Piloting a Future Visitor Experience

A series of internal meetings got us set on the path for this project, but we wanted to test it with our visitors. To do…

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Meetings with staff from across departments helped gather ideas that would later be tested with visitors.

Taking Assumptions with a Grain of Salt

As Shelley introduced in her last post, we have the very ambitious goal of overhauling our visitor experience through an initiative funded by Bloomberg Philanthropies…

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Everyone streaming through our doors has unique needs. How can we serve them better?

Visitor Powered Technology to Create a Responsive Museum

We are incredibly excited that Bloomberg Philanthropies has funded a three-year initiative as part of Bloomberg Connects and it gives us the opportunity to significantly improve…

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Open for business, but when?

Our role in Visitor Services is to represent the voice and perspective of the visitor and the team I work with is responsible for many…

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